Job Description:
Entergy is seeking a highly skilled and experienced Remote Web Chat Manager to join our team in Columbus, Ohio. This full-time position is ideal for a motivated individual with 6 years of experience in web chat management and a passion for delivering exceptional customer service. As a Mid-to-Senior Level Remote Web Chat Manager, you will be responsible for overseeing the day-to-day operations of our web chat platform and ensuring that our customers receive timely and accurate assistance.
Responsibilities:- Manage a team of remote web chat agents and provide ongoing training and support- Develop and implement strategies to improve customer satisfaction and drive engagement- Monitor chat performance metrics and make data-driven decisions to enhance the customer experience- Collaborate with cross-functional teams to streamline processes and resolve customer issues- Stay up-to-date on industry trends and best practices to continuously improve the web chat platform- Lead and participate in virtual meetings, presentations, and training sessions- Handle escalations and resolve complex customer inquiries in a timely manner- Utilize research skills to gather customer feedback and identify areas for improvement
Requirements:- 6 years of experience in web chat management or a related field- Excellent written and verbal communication skills- Strong organizational and time management abilities- Reliable and hardworking with a dedication to exceeding customer expectations- Proficiency in web chat software and CRM systems- Ability to work independently and as part of a remote team- Experience with presentation skills and providing training to team members- Bachelor's degree in a relevant field preferred
Personality Traits:- Reliable- Hardworking
Soft Skills:- Research- Presentation
Benefits:- Relocation allowance- Remote work flexibility- Travel and spending expenses covered
Working Environment:At Entergy, we are committed to giving back to the community through corporate social responsibility initiatives. As a Remote Web Chat Manager, you will have the opportunity to make a positive impact both within the company and in the communities we serve.
Deadline to Apply:May 8, 2024
Equal Opportunity Statement:Entergy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse work environment where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
