Visteon, a leading automotive technology company, is seeking a skilled and experienced Remote Support Manager to join our team in San Jose, California. As a Mid-to-Senior Level position, the successful candidate should have at least 7 years of experience in a similar role.
Responsibilities:- Manage a team of remote support specialists, ensuring timely and effective resolution of customer issues- Develop and implement strategies to improve remote support processes and procedures- Collaborate with cross-functional teams to identify and address customer needs and feedback- Monitor team performance metrics and provide regular feedback and coaching to team members- Troubleshoot complex technical issues and escalate as needed- Maintain up-to-date knowledge of industry best practices and trends in remote support technology- Develop training programs for new hires and ongoing professional development for existing team members- Serve as the primary point of contact for escalated customer inquiries and issues
Requirements:- Resourceful and reliable with a proven track record of managing remote support teams- Strong communication and interpersonal skills- Creative problem-solving abilities- Experience in people management, including coaching and mentoring team members- Ability to work autonomously and independently in a fast-paced environment- Bachelor's degree in Computer Science or related field preferred
Benefits:- Retirement plan- Free food- Company-provided equipment- Encouraging work environment that promotes autonomy and independence, trusting employees to excel in their roles
Equal Opportunity Statement:Visteon is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Deadline to apply: May 16, 2024
If you meet the requirements for this exciting opportunity and are ready to take on the challenge of managing a remote support team for a global leader in automotive technology, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
