Remote Customer Support Officer

Job Description:

Dover, a leading technology company based in Philadelphia, Pennsylvania, is seeking a part-time Remote Customer Support Officer to join our team. As an Associate Level position, we are looking for someone with at least 2 years of experience in customer support or a related field.

Responsibilities:- Provide top-quality customer support to our clients via phone, email, and chat- Resolve customer issues and concerns promptly and effectively- Identify and escalate priority issues to the appropriate team members- Maintain accurate and detailed records of customer interactions- Collaborate with cross-functional teams to improve overall customer experience- Stay up-to-date on company products and services to provide accurate information to customers

Requirements:- Hardworking and adaptable individual who can thrive in a fast-paced remote work environment- Excellent communication skills both written and verbal- Strong critical thinking skills to troubleshoot and solve customer issues- Ability to work independently and prioritize tasks effectively- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required, bachelor's degree preferred

Benefits:- Parental leave for new parents- Company-provided equipment for remote work- Paid sick leave for part-time employees

Working Environment:At Dover, we value continuous learning and adaptability as key qualities for success in our rapidly changing world. Our team members are encouraged to develop their skills and stay ahead of industry trends to provide the best possible support to our customers.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement:Dover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.