Are you a Customer Services Specialist who is looking to join one of the top companies within the Manufacturing Industry ? Are you looking to further your career and grow?
Do you have experience in customer-facing roles? If you answered yes to those three questions, then today!
Acara Solutions is seeking highly qualified candidates to work remotely with our client based in Cary, NC. Interested?
Here's what you'd do: Provide reactive queue-based support to clients through email, virtual meetings, and phone calls to understand their goals and address any challenges they may be facing. Research clients' accounts to include subscriptions, billing history, performance metrics, etc. to effectively address their needs. Provide personalized support and guidance to help clients maximize the value of our products. Collaborate with cross-functional teams to ensure a seamless client experience and resolve any relevant client issues or concerns. Connect clients with applicable resources, training, and materials to support their growth and adoption of our products. Identify potential cross-sell/upsell opportunities within the existing client base, working closely with the Sales team and supporting renewals where applicable. Act as an advocate for clients, to convey their feedback and needs to relevant teams. Stay updated with industry trends and product updates, sharing knowledge and insights with clients. Here's what you'll get: Starting pay rate: $16.50/hour Hours: 40 hours/week Length: 12 Months (Extension Possible) Sound like a good fit? TODAY
About Acara Solutions Acara is a premier provider of recruiting and workforce solutions we help companies compete for talent. With a legacy of needs in various industries worldwide, we partner with clients, listen to them, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Job Requirements
Required Skills / Qualifications:
High School Diploma or GED Minimum of 1-year experience in customer-facing role Minimum of 1-year experience using Microsoft Office tools, Salesforce, and analytics tools Preferred Skills / Qualifications:
Passion for SaaS Curiosity for metrics and data-driven decisions Communication and collaboration skills to maintain strong client relationships; clear and concise verbal and written communication; effective live or virtual Strong organizational, time management, and project management skills Diagnostic skills, to efficiently solve customer problems and engage Brightly stakeholders as needed. Desire to thrive in a fast-paced professional environment and navigate multiple assignments simultaneously. Additional Information:
Upon offer of employment, the individual will be subject to a background check and a drug screen. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
