Remote Customer Service Manager

Responsibilities:1. Manage and oversee a team of remote customer service representatives, ensuring they meet and exceed customer satisfaction goals.2. Develop and implement strategies to improve customer service operations and efficiency.3. Monitor and analyze customer service metrics to identify areas of improvement and ensure targets are met.4. Conduct regular training sessions for the customer service team to enhance their skills and knowledge.5. Handle escalated customer complaints and issues in a timely and professional manner.6. Collaborate with other departments to provide feedback on customer trends and opportunities for improvement.7. Stay up to date on industry trends and best practices in customer service management.

Requirements:1. Bachelor's degree in Business Administration or related field.2. 8 years of experience in customer service, with at least 3 years in a management or supervisory role.3. Proven track record of successfully managing remote teams and achieving customer satisfaction goals.4. Excellent communication and interpersonal skills.5. Strong leadership and decision-making abilities.6. Ability to work in a fast-paced environment and adapt to change.7. Proficiency in CRM software and other customer service tools.

Equal Opportunity Statement:Seaboard is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.