Job Description:
Dana Holding is seeking a dedicated and confident Remote Customer Care Manager to join our team in Houston, Texas. As a Mid-to-Senior Level professional with at least 6 years of experience in customer care management, you will be responsible for overseeing our remote customer service operations and ensuring high levels of customer satisfaction.
Responsibilities:- Develop and implement strategies to improve customer satisfaction and retention- Manage and lead a team of remote customer care representatives- Monitor performance metrics and KPIs to identify areas for improvement- Handle escalated customer inquiries and complaints with professionalism and efficiency- Collaborate with cross-functional teams to address customer care issues and drive continuous improvement initiatives- Leverage data and analytics to inform decisions and drive strategic initiatives- Provide regular reporting and updates to senior management on customer care performance- Stay current on industry trends and best practices in customer care management
Requirements:- Bachelor's degree in Business Administration or related field- 6+ years of experience in customer care management, preferably in a remote setting- Excellent communication and interpersonal skills- Strong leadership and team management abilities- Proven track record of improving customer satisfaction and retention- Ability to think creatively and problem solve in a fast-paced environment- Proficiency in CRM software and other customer care tools- Ability to work independently and prioritize tasks effectively
Personality Traits: dedicated, confidentSoft Skills: cooperation, creativity
Benefits:- Relocation allowance for eligible candidates- Free food provided during working hours- Parental leave for new parents
Working Environment:At Dana Holding, we leverage data to inform decisions and drive strategic initiatives. Our team of dedicated professionals is committed to delivering exceptional customer care services and improving the overall customer experience.
Deadline to Apply: May 24, 2024
Equal Opportunity Statement:Dana Holding is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
