Remote Contact Center Specialist

Job Description:Edison International is seeking a Remote Contact Center Specialist to join our team in Philadelphia, Pennsylvania. This entry-level position is perfect for individuals with a passion for customer service and the desire to work remotely. As a Contact Center Specialist, you will be responsible for handling inbound and outbound customer inquiries, resolving issues efficiently, and providing exceptional service to all customers.

Responsibilities:- Answering customer inquiries via phone, email, and chat- Resolving customer complaints and issues in a timely and professional manner- Updating customer account information accurately- Following company policies and procedures while assisting customers- Collaborating with team members to ensure customer satisfaction- Meeting and exceeding customer service goals and metrics

Requirements:- 1 year of customer service experience- Resourceful and passionate attitude- Strong attention to detail and decision-making skills- Excellent communication and problem-solving abilities- Ability to work independently and in a team environment- Proficiency in Microsoft Office Suite and CRM software- High school diploma or equivalent

Benefits:- Dental insurance- Paid overtime- Retirement plan

Working Environment:At Edison International, we pride ourselves on building strong connections and treating our colleagues like an extended family. We value teamwork, collaboration, and a supportive work environment where all employees can thrive.

Equal Opportunity Statement:Edison International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Deadline to apply: May 17, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Remote Contact Center Specialist, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to the Edison International family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.