Job Description:
Voya Financial is seeking a part-time Remote Contact Center Manager to join our team in San Antonio, Texas. As a mid-to-senior level professional with at least 7 years of experience in contact center management, the successful candidate will be responsible for overseeing the operations of our remote contact center team.
Responsibilities:- Manage a team of remote contact center agents, ensuring high levels of productivity and customer satisfaction- Develop and implement strategies to optimize efficiency and effectiveness of the contact center operations- Monitor and evaluate key performance indicators to identify areas for improvement and implement action plans accordingly- Train and mentor team members to enhance their skills and performance- Collaborate with other departments to ensure seamless communication and coordination of tasks- Provide regular reports and updates to senior management on the performance of the contact center team
Requirements:- Bachelor's degree in business administration or a related field- Proven experience in contact center management, with at least 7 years of experience- Excellent communication and interpersonal skills- Strong organizational and planning skills- Ability to work independently and as part of a team- Motivated and energetic personality- Proficiency in Microsoft Office suite and contact center software
Benefits:- Paid sick leave- Profit sharing- Company equipment for remote work
Working Environment:At Voya Financial, we strive to cultivate an atmosphere where employees are encouraged to think and act like entrepreneurs. We value innovation, creativity, and collaboration, and provide opportunities for personal and professional growth.
Equal Opportunity Statement:Voya Financial is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to Apply:Interested candidates should apply by May 24, 2024. Don't miss out on this exciting opportunity to join our team and make a difference in the financial industry!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
