Job Description:We are seeking a dynamic and experienced Remote Client Relations Manager to join our team at Affirm. As a leading financial technology company based in San Antonio, Texas, we are looking for a motivated individual who can effectively manage client relationships and drive strategic initiatives. This part-time position offers the opportunity to work remotely and make a significant impact in a fast-paced environment.
Responsibilities:- Develop and maintain strong relationships with clients, providing exceptional customer service and support.- Act as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner.- Collaborate with internal teams to ensure client needs are met and issues are resolved effectively.- Use data to inform decisions and drive strategic initiatives to improve client satisfaction and retention.- Monitor and analyze key performance indicators to identify trends and opportunities for improvement.- Lead client meetings and presentations, demonstrating a thorough understanding of our products and services.- Develop and implement client communication strategies to enhance engagement and promote brand loyalty.- Stay current on industry trends and best practices to continuously improve client relations strategies.
Requirements:- Bachelor's degree in Business Administration, Marketing, or related field.- Minimum of 6 years of experience in client relations or account management.- Energetic and passionate personality with strong attention to detail and leadership skills.- Excellent communication and interpersonal skills, with the ability to build rapport with clients.- Proficient in data analysis and reporting tools to drive strategic initiatives.- Ability to work independently and prioritize tasks to meet deadlines effectively.- Experience working in a remote or virtual environment is a plus.
Benefits:- Medical coverage for eligible employees.- Company transportation for travel to client meetings or events.- Company equipment provided to support remote work requirements.
Working Environment:The Remote Client Relations Manager will leverage data to inform decisions and drive strategic initiatives to enhance client relationships and drive business growth. This position requires a high level of autonomy and self-motivation to succeed in a remote work setting.
Equal Opportunity Statement:Affirm is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
