Remote Call Center Associate

Job Description:

We are looking for a dedicated and adaptable Remote Call Center Associate to join our team at Kabbage, a leading financial technology company located in Washington, D.C. In this part-time entry-level role, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and assisting customers with inquiries related to our products and services.

Responsibilities:- Handle a high volume of incoming calls from customers in a professional and courteous manner- Make outbound calls to follow up on customer inquiries and provide personalized assistance- Assist customers with account-related questions, troubleshooting technical issues, and navigating our online platform- Educate customers on our products and services, including loan options and repayment terms- Document all customer interactions accurately in our CRM system- Collaborate with other team members to improve customer satisfaction and retention- Stay up-to-date on company policies, procedures, and product offerings

Requirements:- Excellent communication skills and a strong customer service orientation- Ability to think critically and creatively to solve problems and address customer needs- Strong attention to detail and the ability to multitask in a fast-paced environment- Comfortable working remotely and independently with minimal supervision- Basic computer skills and proficiency in using Microsoft Office applications- Prior experience in a call center or customer service role is a plus, but not required

Benefits:- Vision insurance- Life insurance- Free accommodation during training period

Working Environment:At Kabbage, we prioritize a flexible and adaptable working environment that values diversity and innovation. Our team is dedicated to providing exceptional customer service while embracing change with speed and efficiency.

Equal Opportunity Statement:Kabbage is an equal opportunity employer and committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

Deadline to Apply: May 23, 2024

Join our team at Kabbage and make a difference in the financial technology industry as a Remote Call Center Associate. Apply now!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.