Job Summary: The Regional Operations Manager role plays a vital part to the day-to-day operations and growth of the overall region. The primary focus will be in leading a large team to provide 100% customer focused service to the area while maintaining a high concentration on safety, growth, and teamwork.
Company Overview: Moore's is a mechanical, electrical, plumbing, and controls solutions company providing commercial and industrial services across Virginia and North Carolina. Founded in Altavista, Virginia in 1985, Moore's has grown to employ nearly 600 people across 11 office locations. In 2012, we became a 100% employee owned (ESOP) company, which means everyone in the company shares a stake in our success.
Responsibilities: Leads and further develops the ASM's (Areas Service Manager) leadership skills along with their business acumen. Supports ASM in their leading of all area service tech meetings. Addresses customer/operational issues that can't be handled at the ASM level. Perform annual reviews. Responsible for coaching safety with ASM and field partners while sustaining the department's overall safety goals. Takes part in all regional accident investigation meetings. Fosters great relationships with all techs in the region including visiting techs on job sites. Review weekly work order profitability reports and address concerns with ASM, techs, or Billing. Conduct monthly financial reviews with the ASM and discussions of regional growth opportunities. Assist in process of hiring and recruiting of service techs for the region. Identifies training needs along with the appropriate LST for their development. Work with Sales Manager to support local market growth. Responsible for maintaining the overall organization and function of the region. Requirements: Proven leadership experience with multiple frontline/mid-level leaders as direct reports Proven track record of management and customer service skills Strong communication skills both written and oral Able to prioritize tasks and multi-task when needed Willing to assist and collaborate with others when issues arise including after hours support when ASM is not available Proficient computer skills including Microsoft products as well as efficient typing skills Company Benefits: Health, Dental, & Vision Insurance Coverage begins on the first calendar day of the month following date of hire. Employee Stock Ownership Plan - We are 100% employee owned! Annual Profit-Sharing Bonus. 401(k) with company match. Paid Vacation Time Paid holidays include New Year's Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday, and Christmas. Safety incentives and awards - Earn extra PTO for being safe! Maternity and paternity leave. Drug screen and background checks will be performed. Moore's is an equal opportunity employer.
