Receptionist and Customer Service Representative Location Howell, MI : Job Title: Receptionist and Customer Support Representative Pop Daddy Snacks is a premium snack food company that is family owned and operated based in Howell, MI. Due to our rapid growth, we have created this new position as a support position to relieve some of the duties that were shared by our front office team.
Job Summary: We are seeking a dynamic and customer-oriented individual to join our team as a Receptionist and Customer Support Representative. The ideal candidate will handle incoming calls, provide excellent customer service, perform data entry tasks, and offer support for our eCommerce operations. This position plays a crucial role in ensuring positive interactions with customers while efficiently managing administrative duties.
Responsibilities: Answering Phones: Professionally and courteously handle incoming calls, directing them to the appropriate departments or individuals. Customer Service: Interact with customers via phone, email, or in-person, addressing inquiries, resolving issues, and providing information about products or services. Data Entry: Accurately input and maintain customer information, orders, and inventory data into databases or eCommerce platforms. eCommerce Support: Assist in managing online orders, processing transactions, resolving customer concerns related to online purchases, and updating product listings. Administrative Support: Provide administrative assistance such as filing, organizing documents, scheduling appointments, and handling correspondence as needed. Maintain Professionalism: Ensure a welcoming and professional atmosphere in the reception area, assisting visitors and maintaining a tidy workspace. Requirements: Proven experience in customer service and/or receptionist roles preferred. Strong communication skills, both verbal and written. Proficiency in using computers and familiarity with data entry software. Excellent organizational skills with high attention to detail. Ability to multitask and prioritize tasks in a fast-paced environment. Knowledge of eCommerce platforms and order management systems is a plus. Professional demeanor and a customer-centric approach. Preferred Qualifications: High school diploma or equivalent; additional experience in Office Management, Customer Service or related field is a plus. Prior experience in supporting eCommerce operations or familiarity with online retail platforms. Proficiency in using Microsoft Office Suite (Word, Excel, Outlook). Work Environment: This role operates in an office setting, involving extensive computer use and customer interaction. Work hours are Monday - Friday / 8:00 - 4:30pm / Some overtime may be required. Work location is in person Benefits: Pay Range - $18 - $22 per hour, depending on experience. Paid Time Off Holiday Pay Health Insurance Dental Insurance Vision Insurance Ancillary insurances available such as life insurance, short and long term disability, pet insurance, savings plans etc. Employee FREE and discounted product Note: This is intended to convey information essential to understanding the scope of the role. Duties and responsibilities may be subject to change or modification based on business requirements. Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Work Location: In person
