All current associates must apply through "My Career" on your Workday Homepage
Consider the possibilities of joining a Great Place to Work!
The Re-Engagement Planning Advisor is responsible for learning the industry, products, product finance / insurance options (trust), services, as well as use of Customer Relationship Management (CRM) sales software and proprietary contracting software. Responsibilities include completing a training program which requires successfully complete course work, passing exams, and demonstrating the appropriate skills to begin fulfilling the following responsibilities.
Compassionate and results-driven sales representative to actively set appointments and engage prospective clients with purchasing pre-planned funeral services as well as pre-planned cemetery/mausoleum property to meet their personal and cultural needs. Take pride in service excellence and a technology rich company to support revenue quota achievement.
JOB RESPONSIBILITIES
Develop trusting relationships with prospective and existing client families in order to generate sales leads. Updating prospective client contact information and detailed notes in Customer Relationship Management (CRM) sales system.
Take initiative to contact prospective clients and schedule sales appointments to meet prospective client's schedule, including evenings and weekends.
Appointments made at customers' residence, Dignity Memorial locations or virtually
Applying listening and empathy skills facilitates prospective client through the pre-planning process and selection of services and property that most appropriately meet their needs. Explains insurance (trust) product features. Completes sales and insurance (trust) contracts ensuring accuracy and completeness.
Utilize CRM software to continually source leads from campaigns, prospective clients, and prior client sales to develop sales pipeline.
Coordinates sales efforts with team members and other departments as appropriate.
Seek out manager's coaching to improve sales cycle, sales techniques, software proficiency, and product knowledge.
MINIMUM
Requirements
Education
High School Diploma or equivalent
Licenses
Ability to obtain and maintain insurance license as required by state/province
Current state/province issued driver's license with an acceptable driving record
Graduated from an accredited school or college of mortuary science
Current Funeral Director license within the practicing state
Experience
Sales or Customer experience preferred
Previous experience with Customer Relationship Management (CRM) sales systems preferred
Knowledge, Skills and Abilities
Proficient computer skills including MS office suite
Proficient computer skills with CRM and Social Networking Apps preferred
Professional demeanor and communication skills
Bilingual, knowledge of another language preferred
Professional attire required when meeting with clients or representing the company
Available to work evenings and weekends
Work CONDITIONS
Work indoors during all seasons and weather conditions
Comply with Corporate dress code policy
Work Postures
Sitting continuously for many hours per day, up to 6 hours per day
Physical Demands
Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
Work Hours
Working beyond "standard" hours as the need arises
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