Part-Time Retail Banker – Conway
Please Note the scheduled REQUIRED Availability: 29 Hours per week
Monday and Wednesday : 9:00 am - 5:00 pm | Friday: 9:00 am - 6:00 pm | Saturday: 8:15 am - 12:15 pm (3per month)
SUMMARY
Under the supervision and guidance of assigned training personnel; accepts and processes transactions from the bank's customers by personal contact, mail, and night deposit. Become knowledgeable in identifying customer needs, service accounts, explain financial products and help resolve customer issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES Training consists of learning and developing the essential duties listed below: Maintain strict privacy regarding customer account information. Maintain customer confidence and protect bank operations by keeping information confidential. Provide customers with exceptional customer service and execute operational excellence. In person: Greet every customer with a smile, maintain eye contact, call them by name, stay connected in conversation and let them know they are appreciated. When on the telephone: Speak with a smile, call them by name, stay connected in the conversation and let them know they are appreciated. Process deposits, withdrawals, cash advances, issue Cashier's Checks, and cash checks, securing proper identification and following teller policies and procedures. Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Identify counterfeit currency. Visually review customer transactions verifying necessary information. Count and balance cash using teller platform. Buy and sell currency from the vault as necessary, ensuring that bank drawer cash limits are not exceeded. Scan all proof work through branch capture machine Receives mortgage, consumer and other loan payments. Ability to articulate effectively with customers by answering questions in person or on telephone and refers customers to other bank services as necessary. Constantly communicate and exchange information with external and internal customers and must be able to exchange accurate information in these situations. Ability to use common sense understanding in order to carry out detailed written or oral instructions. Promote bank services and products following appropriate cross-selling procedures or directing client to appropriate personnel. Refer customers to the proper department for issues that cannot be resolved at the transactional desk. Adhere to daily opening and closing procedures. Follow prescribed security and safety measures. Secure coin and currency in vault at closing ensuring that cash drawers and safes are locked in vault. Maintain currency and coin supply as prescribed by bank policy. Manually count, verify and strap currency. Process coin by selling to the vault in accordance with cash limit and coin policy. Lifting of coin and currency up to 50 pounds as needed.. Assist with night deposits, mail deposits and ATM deposits as needed. Complete Currency Transaction Report (CTR) and Suspicious Activity Report (SAR) as needed. Inform the Bank Secrecy Act Officer of any activities that appear to be suspicious, or that involve fraud, insider abuse and/or other activities where a SAR should be considered as needed. Inform Banking Center Manager and/or Retail Operation Manager of department activities and of any problems, concerns or outages exceeding $50.00. Assist internal customers (other personnel) and executive management as requested. Admitting customers to safe-deposit boxes. Learn to identify Fraudulent transactions and suspicious activities. Assist with resolving outages and research to resolve discrepancies Operate computer, telephone, keyboard, scanner and copier. Computer skills including strong knowledge in MS Office Outlook, typing, 10 key and the internet. Retail Banker will also use money counter and drive thru tube. Proficiency with internal bank software will be required. Must be able to arrive at work on time, work on site and work cooperatively with other co-workers. Complete all on-line compliance Teal Training courses timely. Attend FSB Training School Preferred - Dependent on location and availability. Additional duties may be assigned or required by management. Upon successful training of duties listed above: Depending on market need: Part-Time Retail Banker may develop specialized customer service skills necessary to acquire experience in additional retail services. Build consumer and business customer profiles as needed. Process Debit Cards upon request. Assist customers with name/address changes, account maintenance issues, reconciliation, or complaints. Update identification. Opening/Closing Accounts. Handle debit card disputes. SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities.
QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed within are representative of the knowledge, skill, and/or ability required. Candidate must be, at a minimum, 17 years of age. High School Diploma or GED will be required by completions of current school year. 1 year post-secondary education and/or cash handling, customer service, or relevant banking experience preferred. About the Arkansas Division of Workforce Services
The Arkansas Division of Workforce Services (ADWS) is the state agency responsible for providing job-related services to unemployed state residents, such as coordinating training and educational opportunities, processing unemployment insurance claims, and connecting job seekers with employment opportunities in the state.
The Arkansas Division of Workforce Services consists of four major sections: Workforce Services, Adult Education, Arkansas Rehabilitation Services, and Services for the Blind. Each section is responsible for administering multiple state and federal grants, the programs they fund, and the services they provide to Arkansans.
DWS is unique from other state agencies because it is almost 100% federally funded. DWS does not earn a profit, and the agency's success is measured by its ability to meet the needs of Arkansas employers and job seekers. The Arkansas Legislature appropriates the agency's funds and has the authority to pass legislation affecting agency programs and services on a state level. As a result, DWS adheres to both state and federal laws and regulations. The size of the agency's budget and staffing levels are adapted to meet the needs of the state and its customers while balancing the requirements of stakeholders.
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