As an Order Support Agent, you'll focus on outbound customer and employee contacts within your local market. You'll act as a generalist in order support but can specialize in a focused area of the business to support priority contacts. You'll also partner across the company to solve customer and employee escalations. *This role is Remote Eligible and will be open from 5/8/24-5/15/24. Candidates are expected to work the closing shift 12:30pm-9:00pm CST* What you'll do Perform basic account management functions including updating customer information, providing service/delivery updates and modifying appointments Support market-based scheduling and routing, including moving jobs and new agent set-up Use tools and multiple enterprise systems to provide recommendations and resolutions, clearly documenting all interactions and outcomes Support escalated customer situations as a calming force, focusing on immediate resolution and reporting root cause to inform operational improvements. Provide a timely follow-up, identification of root cause, and ultimate resolution for customer concerns Engage field leaders and agents through queues to solve in-the-moment needs Provide insights to corporate support teams to better evolve the company Basic qualifications 1 year of contact center, services, merchant, retail or related experience Available to work all shifts including nights and weekends Advanced written and verbal communication skills Wired high speed internet Preferred qualifications Previous Leadership experience What's in it for you
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. ™
