Order Management & Customer Service Coordinator Location Anderson, SC : POSITION SUMMARY Vertiv is hiring an Order Management & Customer Service Coordinator in Anderson, SC to manage and coordinate key relationships with Vertiv's enterprise customers and internal stakeholders. Daily responsibilities include ensuring proper order management process flow, data tracking, and cross-functional coordination with key stakeholders to meet customer needs and expectations. This position requires the candidate to be detailed-oriented and process-driven and is dedicated to proactively anticipating customer needs through communication and problem resolution.
RESPONSIBILITIES Maintain orders and expedite or escalate when necessary and track shipments in an accurate and timely manner. Responds promptly to customer or internal inquiries regarding order status Coordinates with other internal departments to drive issue resolution regarding order status, invoicing, shipping dates or mis-shipped product Utilizes problem solving skills to manage customer orders and ensure applicable policies are followed, terms and conditions are met, escalations are resolved, and invoices are correctly issued Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues Maintain relevant customer, account, and opportunity information through various databases. Identify areas of improvement with the customer experience and work with leadership to implement solutions. Perform other duties as assigned by leadership Ensures proper application of departmental processes and procedures to include system data integrity, data accuracy, and compliance QUALIFICATIONS Must have effective communications skills, both verbally and written, face to face and via phone with customer and sales representatives Strong organizational, analytical and interpersonal skills Detail-oriented MS Office proficient; highly proficient in Microsoft Excel preferred Ability to work and multi-task in a fast-paced environment 3+ years previous customer service or technical experience preferred Some science or tech/engineering background preferred EDUCATION AND CERTIFICATIONS
Bachelor's degree required TRAVEL TIME REQUIRED
limited to a quarterly meeting At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
