Job Status:Full-TimeWe're searching for all-around amazing Optometric Technicians to work hand in hand with our Optometrists to give each eye exam patient a stellar experience in our stores. You'll help manage a high volume of patients, complete pre-testing, support with new contact lens insertion and removal training, deliver video assisted eye exams (where applicable), collect critical data, and generally keep our eye exam operations running extra smoothly. Sounds like the job for you? Keep reading.What you'll do: Act as the primary liaison between doctor and patient, establishing a great rapport with all eye exam patientsPerform preliminary clinical data collection (including but not limited to: autorefraction, visual acuity, eye pressure, pupil testing, ocular motility testing, retinal imaging, and lensometry)Support with in person and video assisted eye exam appointments as available Support new contact lens wearers through delivering insertion and removal training. Additionally, train additional team members (as directed by the Store Leader) on how to deliver insertion and removal trainingSupport the patient and store team through each step of the booking process with appointment confirmation, annual exam outreach, and contact lens follow up to ensure the patient has a seamless appointment experienceEfficiently manage the flow of our patients through the eye exam processProvide support to the doctor in maintaining meticulous and accurate records of data collectedHelp with the preparation of reports to other medical professionals as neededEnsure adherence to governmental regulations and privacy policies (e.g. HIPAA/PIPEDA), and company proceduresPrepare and maintain an organized exam room by replenishing supplies, keeping contact lens trials up-to-date, ensuring the highest standards of cleanliness for our equipment, and performing ongoing maintenance and calibration as neededSupport the retail sales team as directed by the Store LeaderWho you are:Professional, articulate, and have a compassionate approach to patient careA team player who's effective and efficient when collaborating and communicating with doctors, the store team, and patients Excellent with multitasking, organization, and time management in prioritizing appointments to maintain efficient patient flowAble to think outside of the box when neededPrecise and comfortable with technology, and able to quickly learn and effectively use new medical applicationsExcited to work side by side (or virtually!) with a doctor in a high-volume retail setting Extra Credit:1+ years of experience in a medical environment supporting doctorsExceptionally knowledgeable about eyewear and able to accurately describe the features and benefits of different offerings. (Patients have questions, and we always like to have answers.)Working knowledge of G Suite Previous work experience with optometry, electronic health records, or medical care Familiar with healthcare technology systems and equipment (EMR systems, retinal cameras, exam room equipment)Completion of an Optometric Technician training program or CPOT certification (Certified Paraoptometric Technician)Some benefits of working at Warby Parker for full-time employees:Health, vision, and dental insuranceLife and AD&D InsurancePaid time offPaid HolidaysRetirement savings plan with a company matchParental leave (non-birthing parents included)Short-term disabilityEmployee Assistance Program (EAP)Bereavement LeaveOptical Education ReimbursementSnack PantryAnd more (just ask!)
