Job summary
Role: Operations Virtual AssistantContract: Full-time Remote Contractor (160 hours monthly)Rate: $900 - $1,000 monthly (Salary is negotiable based on experience)
Job seniority: entry level
Responsibilities
• Assist the Membership Coordinator in managing the member database, ensuring accurate and up-to-date member information.• Facilitate the onboarding and offboarding processes for members on Discord, ensuring a seamless experience.• Support the onboarding process for new program participants, ensuring a smooth organizational transition.• Assist in managing communications with event attendees to enhance the overall member experience and promote retention.• Collaborate with the Inner Circles Program Coordinator to ensure a positive membership experience, including member follow-up and fee collection.• Assist in setting up events and calendars related to the Inner Circles program.• Collaborate with the Virtual Events Coordinator to set up events on the website and Google Calendar, ensuring accurate and timely information.• Evaluate operational data, including KPIs, efficiency metrics, and project performance.• Identify trends, areas of improvement, and successes based on data analysis.• Utilize data-driven insights to inform decision-making and strategy formulation.
Requirements
• Experience in Account Management, nurturing client relationships, understanding client needs, and driving account growth.• Experience with Coordinating tasks, managing timelines, and using project management tools (e.g., Asana, Trello, Monday.com).• Background in handling customer inquiries, resolving issues efficiently, and ensuring client satisfaction and retention.• Excellent communication skills, both written and verbal.• Strong organizational skills with a keen attention to detail.• Ability to work efficiently and manage multiple tasks simultaneously.• Strong understanding of social media platforms and their best practices.• Experience with Microsoft Excel for data management.• Familiarity with Squarespace for website editing.• Proficiency in using Google Calendar for event coordination.• Proficiency in graphic design tools such as Canva.• Passion for and commitment to the goals and values of the non-profit sector.
Key Skills Needed
• Account Management• Coordinating tasks• Project management• Customer service• Communication• Organizational skills• Social media management• Data management• Website editing• Event coordination• Graphic design• Passion for non-profit sector
Benefits
• Additional benefits are included with the Services
