Elevate Your Career with Accel Entertainment
At Accel Entertainment, we're not just the biggest players in the gaming industry — we're setting the bar for excellence. From slot machines to redemption terminals and everything in between, we're the go-to choice for bars, restaurants, convenience stores, truck stops, and more nationwide. We're not just about providing entertainment; we're about delivering unparalleled support, expertise, and guidance to help our partners flourish. Perks of the Role: Competitive base salary with opportunity for bonus and equity; 401k match Vibrant and dynamic team at the forefront of gaming innovation. Company culture that values growth, collaboration, success, development, and FUN! Opportunity to make a real impact in a rapidly growing industry within a publicly traded company. Competitive benefits - health, vision and dental insurance through Blue Cross Blue Shield; Paid Time Off + paid holidays; and additional total reward Seeking a Star Performer: Operations Supervisor About the Role: Are you ready to take charge and lead the charge? As our Operations Supervisor, you'll be at the helm of ensuring smooth operations, top-notch service delivery, and strategic implementation. From resolving issues to analyzing performance metrics, you'll be the backbone of our success.
Key Responsibilities: Supervise service teams, providing guidance and support as needed Ensure high levels of customer satisfaction through effective service delivery Develop and implement service strategies to meet business objectives Resolve escalated customer issues in a timely and satisfactory manner Collaborate with relationship managers to identify opportunities for service growth and improvement Analyze performance metrics and make data driven decisions to optimize operations Develop and deliver training programs for personnel to enhance skills and knowledge Establish and maintain KPIs to track and measure operational effectiveness. Ensure compliance with company policies and procedures across the region. Play a pivotal role in steering overall business success in your assigned area. Qualifications: Preferably experienced in logistics processes such as parts and software management. Knowledge of VGTs, RTs, ATMs, and amusement equipment is advantageous. Strong leadership and communication skills are a must. Familiarity with Netsuite and Salesforce is a bonus. Ability to adapt to changing priorities and thrive in a fast-paced environment. Must be 21 years of age or older with a valid driver's license. Ability to obtain and/or maintain a Terminal Handlers License from the Illinois Gaming Board. Join Our Winning Team: Ready to be part of a winning team that's reshaping the gaming industry? Apply now and embark on a journey with Accel Entertainment where every day is an opportunity to make an impact and drive success!
