Our Mission: Impacting the lives of others at every opportunity to lift people up Our Values: Integrity - Do what is right!
Consistency - Follow the process we teach every time!
Innovation - Always look for better opportunities to make the company efficient and better customer service!
Position Description The Operations Manager defines and prioritizes the daily production activities. They create, implement and ensure processes and
practices are performed consistently and in accordance/compliance with company and insurance standards. The operations
manager is responsible for the performance and execution of the restoration team to deliver on the metrics while providing an
exceptional customer experience. This position requires a hands-on approach in the field with staff, customers and insurance
personnel.
The Operations Manager interfaces with the Estimator to create project estimates and customer invoices. The operations manager
is required to have extensive experience in mitigation and restoration of building materials and personal property affected by wind,
water, fire, smoke and other property damage causes.
Roles and Responsibilities Coordinates the production, procurement, and planning of daily project operations to meet performance metrics and project schedules Requires immediate response to emergency/catastrophic events and physical reconstruction restoration Supervises, hires and trains production staff including approval of time sheets and expenses Ensures timely, compliant and accurate management of work order processes, business information, and licensing management Participates in the identification, development and implementation of operational and business processes management Conducts onsite field operations/audits for quality and compliance to regulatory and company policies. Review project documentation record accuracy including scoping, notes, photos and software uploads Provides direct support and oversite regarding customer, insurance or adjuster commitments, escalations, technical questions and project status Selects vendors and manages vendor relationships for reconstruction restoration Responsible for the compliance to safety procedures and PPE usage Coordinate employee training to ensure the ability to execute tasks Examine project financial data to achieve/improve profitability Participates in the performance management system to facilitate teamwork and employee growth including reviews, training/certification and disciplinary actions for the operations staff Manages internal assets of the company such as equipment, materials and supplies to ensure maintenance and availability Reviews workloads and manpower to ensure targets are achieved. Key Performance Indicators Coordinate and Verify Project Execution and Quality
Develop Daily Plan
Supervise Personnel and Emergency Events
Skill Requirements Equivalent of 5-10 years' experience in a restoration managerial role, both mitigation and reconstruction. Bachelor's degree in business administration, operational management or finance preferred. Demonstrated leadership within an operations role to manage cost and profitability Able to analyze, interpret and create general business processes as well as federal, state, and local rules and regulations Able to train, inform, respond to questions from employees and customers assigned to your charge Valid driver's license and a satisfactory driving record Skilled in the use of computers or necessary technology including Microsoft Office products Experienced in use of Restore356, Xactimate and XactAnalysis and reporting to estimate and manage projects desired Detailed knowledge in the insurance restoration and reconstruction industry Communicate effectively with customers, insurance companies and adjuster. Work effectively with senior management to resolve issues and develop process solutions Demonstrated experience to supervise and build a team environment that motivates to achieve expected results Experience estimating and cost control Strong suppliers/sub-contractors/vendors negotiating/management skills Organized and detailed oriented with excellent problem solving, process improvement and communication skills Certifications preferred: ASD – Applied Structural Drying Technician
FSRT – Fire & Smoke Restoration Technician
OCT – Odor Control Technician
WRT – Water Damage Restoration Technician
Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbent
must be prepared to:
React 24 hours a day seven days a week to customer emergencies or catastrophic events Move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required. For safety reasons, use of appropriate PPE to avoid situational hazards must be used for example respirators, gloves etc Exposure to various inside and outside working and environmental conditions Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. ServiceMaster by Cornerstone is a family owned franchise that has been in business for 25 years. It is one of the fastest growing franchises in the industry. Every day, we have the opportunity to impact our community as well as other communities regionally and nationally. If you find it rewarding responding to people that just experienced a disaster and helping them in this time of need, come join our team!
