Job Description:
Snowflake is seeking an adaptable and driven Online Customer Success Assistant to join our team in Philadelphia, Pennsylvania. As an Associate level position, the ideal candidate will have at least 3 years of experience in a customer success or online support role.
Responsibilities:- Provide excellent customer service and support to our online customers through various communication channels including email, chat, and phone.- Assist customers with troubleshooting technical issues, navigating our online platform, and utilizing our products and services effectively.- Proactively reach out to customers to ensure their satisfaction and address any concerns or feedback they may have.- Collaborate with internal teams such as sales, marketing, and product development to advocate for the needs of our online customers.- Analyze customer data and feedback to identify trends and opportunities for improvement in our online customer experience.- Assist with the development of online customer success strategies and initiatives to drive customer engagement and retention.
Requirements:- Strong communication skills and emotional intelligence to effectively interact with customers and colleagues.- Ability to work collaboratively in a team environment and demonstrate cooperation with others.- Experience working in a fast-paced online customer support environment.- Proficiency using customer relationship management (CRM) software and other online support tools.- Bachelor's degree in a related field preferred.
Benefits:- Employee discounts on Snowflake products and services.- Paid sick leave for eligible employees.- Gym membership reimbursement for maintaining a healthy work-life balance.
Working Environment:At Snowflake, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and a growth mindset to continuously improve our products and services for our customers.
Deadline to Apply: May 24, 2024
Equal Opportunity Statement:Snowflake is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. All qualified applicants will receive consideration for employment without regard to these factors.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
