Online Customer Success Assistant

Job Description:

We are seeking a motivated and driven Online Customer Success Assistant to join our team at WESCO International in Houston, Texas. As an Associate level position, the Online Customer Success Assistant will be responsible for providing exceptional customer service and support to our online clients. This part-time role requires a minimum of 3 years of experience in a similar customer-facing role.

Responsibilities:- Act as the primary point of contact for online customers, addressing inquiries, resolving issues, and providing product information- Assist customers with order processing, tracking shipments, and handling returns- Recommend products and services based on customer needs and preferences- Collaborate with internal teams to ensure a seamless customer experience- Utilize CRM systems to track customer interactions and maintain accurate records- Proactively identify opportunities to improve customer satisfaction and retention

Requirements:- Strong communication skills and the ability to build rapport with customers- Excellent problem-solving skills and the ability to make decisions independently- Demonstrated experience in a customer service or sales support role- Proficiency in Microsoft Office suite and CRM software- High school diploma or equivalent required, Bachelor's degree preferred- Must uphold the highest standards of ethical conduct and integrity

Personality traits required: motivated, drivenSoft skills required: cooperation, decision-making

Benefits:- Paid Time Off (PTO)- Travel opportunities- Paid sick leave

Equal Opportunity Statement:WESCO International is an equal opportunity employer and is committed to creating an inclusive and diverse work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Deadline to apply: May 24, 2024

Join our team at WESCO International and make a difference in the lives of our online customers!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.