Job Description:
Realogy Holdings is seeking a dynamic and experienced Online Customer Service Manager to join our team in Seattle, Washington. As the Online Customer Service Manager, you will be responsible for overseeing and managing all aspects of our online customer service operations.
Responsibilities:1. Develop and implement online customer service strategies to enhance customer satisfaction and loyalty.2. Monitor and respond to customer inquiries and feedback through various online channels, including email, chat, and social media.3. Coordinate with other departments to ensure timely resolution of customer issues and inquiries.4. Analyze customer data and feedback to identify areas for improvement and implement strategies to enhance the customer experience.5. Lead a team of online customer service representatives, providing guidance, training, and support as needed.6. Develop and maintain relationships with key stakeholders to drive customer service initiatives and improvements.7. Stay up-to-date on industry trends and best practices in online customer service to continuously improve processes and procedures.
Requirements:1. Bachelor's degree in Business Administration, Marketing, or a related field.2. Minimum of 6 years of experience in online customer service management.3. Strong leadership skills with the ability to motivate and develop a team.4. Excellent communication and interpersonal skills.5. Resourceful and dedicated with a passion for providing exceptional customer service.6. Strong analytical skills and the ability to negotiate effectively with customers and stakeholders.
Benefits:1. Medical coverage for employees.2. Free accommodation for out-of-town employees.3. Company-provided transportation for commuting to and from work.
Working Environment:At Realogy Holdings, we provide a supportive and inclusive working environment that values diversity and offers opportunities for unlimited personal and professional growth. We are committed to fostering a culture of collaboration, innovation, and excellence.
Equal Opportunity Statement:Realogy Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
