Online Customer Service Associate

Charter Communications is seeking a passionate and energetic Online Customer Service Associate to join our team in San Antonio, Texas. As an Associate Level position, we are looking for someone who has at least 4 years of experience in customer service and is dedicated to providing excellent support to our online customers.

Responsibilities:- Responding to customer inquiries and resolving issues via online chat, email, and social media platforms- Providing product information and troubleshooting technical issues- Processing orders and assisting with product returns- Collaborating with other teams to ensure a seamless customer experience- Tracking and reporting customer feedback and trends to improve our services

Requirements:- 4 years of customer service experience- Excellent communication skills, both written and verbal- Strong project management skills- Critical thinking and problem-solving abilities- Ability to work in a fast-paced environment and juggle multiple tasks- Familiarity with online customer service platforms and systems- Ability to work independently and as part of a team

Personality traits: - Passionate about providing exceptional customer service- Energetic and enthusiastic- Ability to work well under pressure and adapt to changing circumstances

Soft skills:- Strong project management skills- Critical thinking abilities

Benefits:- Free food provided onsite- Training & professional development opportunities- Retirement plan options

Working environment:- Collaborate with colleagues worldwide, fostering a global village mentality

Deadline to apply: May 25, 2024

Equal opportunity statement:Charter Communications is an equal opportunity employer and we value diversity in the workplace. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.