Online Customer Service Associate

Job Description:

PayPal Holdings is seeking a talented and resourceful Online Customer Service Associate to join our team in Los Angeles, California. As an Associate Level position, the Online Customer Service Associate will be responsible for providing exceptional customer service to our online users, ensuring a positive experience and resolving any issues that may arise. This part-time position offers the opportunity to work remotely and enjoy free accommodation and dental insurance benefits.

Responsibilities:1. Interact with customers through various online platforms to assist with inquiries, troubleshoot issues, and provide solutions in a timely manner.2. Utilize critical thinking skills to analyze customer needs and recommend appropriate products or services.3. Manage customer relationships effectively, building trust and loyalty through excellent communication and problem-solving abilities.4. Collaborate with internal teams to resolve complex customer issues and provide feedback for process improvements.5. Stay up-to-date on product updates and changes to provide accurate and relevant information to customers.6. Maintain accurate records of customer interactions and follow-up as needed to ensure customer satisfaction.

Requirements:1. Minimum of 2 years of experience in customer service or a related field.2. Strong communication skills and the ability to manage multiple tasks simultaneously.3. Resourceful and energetic personality with a passion for helping customers.4. Excellent critical thinking skills to assess customer needs and provide effective solutions.5. People management skills to handle challenging customer interactions with empathy and professionalism.

Equal Opportunity Statement:PayPal Holdings is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and encourage applicants from all backgrounds to apply.

Deadline to apply: May 1, 2024

Join us at PayPal Holdings and be part of a dynamic and innovative environment where technology drives efficiency and customer satisfaction. Apply now for the Online Customer Service Associate position in Los Angeles, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.