Job Description:
Stryker is seeking a talented Online Customer Care Representative to join our team in Fort Worth, Texas. As a part-time Associate-level position with the opportunity for growth, this role is perfect for someone with at least 2 years of customer service experience who is confident, motivated, and possesses strong problem-solving and critical thinking skills.
Responsibilities:- Provide exceptional customer service and support to online customers via chat, email, and phone- Resolve customer inquiries and issues in a timely and efficient manner- Collaborate with other departments to address customer needs and improve overall customer experience- Stay up to date on product knowledge and company policies to ensure accurate and helpful assistance- Utilize CRM systems to track customer interactions and maintain a high level of service- Contribute to a positive team environment and work towards common goals
Requirements:- 2+ years of experience in customer service or a related field- Confident and motivated personality with the ability to handle challenging situations with grace- Strong problem-solving and critical thinking skills to address customer concerns effectively- Excellent communication skills, both written and verbal- Ability to work in a fast-paced environment and adapt to changing priorities- Proficiency in Microsoft Office suite and CRM software- High school diploma or equivalent; Bachelor's degree preferred
Benefits:- Medical coverage- Disability insurance- Employee discounts- Opportunities for professional development and growth within the company
Working Environment:At Stryker, we embrace creativity in a culture that values fresh ideas and inventive solutions. Our team is dedicated to providing top-notch customer care and working collaboratively to achieve success. Join us in a rewarding and challenging work environment where your contributions make a real impact.
Deadline to Apply:May 25, 2024
Equal Opportunity Statement:Stryker is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
