Job Description:
Quanta Services, a leading provider of specialty contracting services, is seeking a part-time Online Contact Center Representative to join our team in Charlotte, North Carolina. This entry-level position requires at least 1 year of experience in customer service or a related field.
Responsibilities:- Handle inbound and outbound customer inquiries via phone, email, and chat- Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner- Assist customers with product information, pricing, and order processing- Maintain accurate records of customer interactions and transactions- Collaborate with other departments to ensure customer satisfaction- Stay up-to-date on company products and services- Meet or exceed performance targets set by management
Requirements:- Resourceful and adaptable mindset- Strong communication skills- Excellent problem-solving abilities- Ability to work in a fast-paced environment- Proficiency in Microsoft Office and CRM software- Innovation and time management skills- High school diploma or equivalent
Benefits:- Travel and spending expenses- Medical coverage- Employee discounts- Opportunity for growth and advancement within the company
Working Environment:At Quanta Services, we believe in unleashing creativity and celebrating innovation. Our contact center is a dynamic and collaborative space where employees are encouraged to think outside the box and contribute their unique ideas to help drive the company forward.
Equal Opportunity Statement:Quanta Services is an equal opportunity employer. We embrace diversity and inclusion in all aspects of our business and are committed to providing a work environment that is free from discrimination and harassment based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to these factors.
Deadline to Apply: May 24, 2024
If you meet the requirements and are excited about the opportunity to join a dynamic team at Quanta Services, we encourage you to apply for the Online Contact Center Representative position in Charlotte, North Carolina. We look forward to reviewing your application and potentially welcoming you to the Quanta Services family.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
