Online Contact Center Associate

Job Description:

Advance Auto Parts is seeking a motivated and detail-oriented individual to join our team as an Online Contact Center Associate in Jacksonville, Florida. As an Entry Level position, we are looking for a candidate with at least 1 year of experience who is driven, independent, and possesses strong soft skills such as creativity and critical thinking.

Responsibilities:- Manage and respond to customer inquiries via online chat, email, and social media platforms- Assist customers with product information, ordering, returns, and general inquiries- Utilize company systems and tools to provide accurate and timely responses to customer inquiries- Identify and escalate any issues or trends to the appropriate department for resolution- Provide exceptional customer service and ensure customer satisfaction with every interaction- Work collaboratively with team members to meet and exceed performance metrics and goals

Requirements:- At least 1 year of customer service experience- Strong communication and problem-solving skills- Ability to work independently and prioritize tasks effectively- Proficient in using computers and navigating online systems- High school diploma or equivalent required- Must be able to work in a fast-paced environment and adapt to changing priorities

Benefits:- Company-provided equipment and transportation- Medical coverage- Opportunities for growth and advancement within the company

Working Environment:At Advance Auto Parts, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing the best customer experience possible and we are looking for individuals who share our commitment to excellence.

Equal Opportunity Statement:Advance Auto Parts is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.