Online Chat Support Associate

Job Description:

Calpine is seeking a talented Online Chat Support Associate to join our team in Washington, D.C. This is a full-time position at the Associate level, ideal for someone with at least 2 years of experience in a similar role. As an Online Chat Support Associate, you will be responsible for providing exceptional customer service and support through online chat platforms.

Responsibilities:- Engage with customers through online chat to address their inquiries, troubleshoot issues, and provide solutions in a timely manner.- Develop a deep understanding of our products and services to effectively assist customers with their needs.- Maintain detailed and accurate records of customer interactions and transactions.- Collaborate with cross-functional teams to escalate and resolve complex customer issues.- Keep up-to-date with product updates, promotions, and policies to provide accurate information to customers.- Continuously look for opportunities to improve customer satisfaction and streamline processes.

Requirements:- Strong communication skills and the ability to interact professionally with customers.- Confidence and drive to provide excellent customer service and support.- Strategic planning skills to identify opportunities for process improvement.- Innovative thinking to come up with creative solutions for customer issues.- Ability to multitask and prioritize tasks effectively in a fast-paced environment.- Proficiency in online chat platforms and customer service software.- Bachelor's degree in a related field is preferred.- Equal opportunity employer.

Benefits:- Vision insurance.- Gym membership.- Medical coverage.- Opportunities for advancement and professional development.

Working Environment:At Calpine, you will thrive in a high-energy workplace where we are focused on delivering impactful results. Our team values collaboration, innovation, and excellence in everything we do. Join us and be a part of a dynamic team that is passionate about customer satisfaction and success.

Deadline to apply: May 24, 2024

Equal Opportunity Statement:Calpine is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.