Mortgage Warehouse Operations Manager Location Phoenix, AZ : Job Title: Mortgage Warehouse Operations Manager Location: Biltmore What you'll do: Our Warehouse Lending teams provide support to mortgage banking companies with short-term, secured revolving credit that enables mortgage bankers to fund and inventory residential mortgage loans until they can be purchased by permanent investors. As a Mortgage Warehouse Operations Support Manager, you will be responsible for managing a group of Mortgage Warehouse Specialists who process advance requests from Mortgage Bankers to close mortgage transaction for consumers or review mortgage collateral documents that secure Warehouse Lines provided by the bank. Utilize your extensive mortgage and management experience to ensure the team; processes all requests in a timely manner, provides superior customer service and adheres to policies and procedures. Supervise and mentor a team of 5-6 Mortgage Warehouse Specialists who process 200-300 transactions per day in the bank's proprietary system. Monitor the team's productivity and quality, lead regular team huddles, provide regular written and verbal feedback. Mentor others to achieve their full potential. Lead regular discussions with customers on their needs and how the bank can be of service. Consistently apply good decision-making techniques pertaining to inquiries, approvals, requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as learning tools for employee development. What we are looking for: Lead a team that processes 200-300 funding requests per day, lending against residential loans. Ensure the team processes funding requests within several minutes of receiving requirement documents. Ensure the team reviews key documents to validate data accuracy prior to completing funding requests. Lead a team that reviews mortgage collateral documents that secure borrowing facilities to ensure data matches information provided by customers; provides exceptional customer service in responding to customer's questions or requests. Ensure collateral documents are shipped on a timely basis to investors that will purchase loans. Lead and participate in department projects, including testing disaster recovery, UAT testing of system enhancements and other ad hoc projects. Ability to multitask and function in a past faced environment. Lead and develop a team; responsible for hiring, coaching, performance management, training and development. Actively participates in assuring quality control in regards to audits and certifications. What you need to have: Strong mortgage banking experience, preferably in processing, closing or post closing (5+ years of direct experience). High school diploma required (bachelor's degree preferred) . Strong communication skills, especially speaking and listening skills (ex: customer service roles). Strong written communication skills, communicating with customers or staff. Previous leadership experience required; demonstrated management, team building and ability to provide constructive but direct performance feedback to staff. Intermediate Excels skills, ability to take data/information and provide meaningful insights. Ability to analyze workflows and re-engineer processes. Benefits you'll love: We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email or call . When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. © Western Alliance Bancorporation
