Mobile Technician is a unique position within the Lucid Service family. This position requires an experienced self-employed specialist with in-depth knowledge of diagnosis, maintenance, and repair of Lucid Motor vehicles. Our ideal candidate has an "everything is possible" attitude and goes about his or her tasks with vigor and determination. This role requires someone who can work independently and be customer-oriented. Applicants are expected to excel in their respective fields, have the ability to learn quickly, and strive for perfection in a fast-paced environment. This position also requires the ability to self-manage all areas of the repair facility, including parts management and customer service.The Role:You will manage a Lucid Satellite Center and oversee day-to-day operations at a partner workshopWorking as a service consultantPerforming tasks in the parts department including ordering, returns, and inventory managementTravel to customer sites to perform on-site maintenance and repairsWorking directly with customers to ensure a high level of customer satisfactionDiagnosis, maintenance, and repair of Lucid Motors vehiclesWorking effectively with the appropriate software environment to properly and fully document all interactions with customer vehiclesMaintaining a high level of knowledge of high voltage and general automotive electrical systemsProper implementation and documentation of the work processes, precise determination of the main concern through oral questioning and visual assessment (precise assessment of customer needs)Precise documentation of customer concerns for diagnosis and repairFollow the correct procedures for documenting repair orders.Explain all service options to customers, including time and cost estimatesTracking of all customer vehicles through the maintenance and repair processEnsuring the work done meets Lucid's exacting standards before returning the vehicle to the customer - as a final quality control stepInvoicing and receipt of paymentConduct a thorough returns process and ensure all customer requests have been metso that the customer understands all the services provided and any questions that may arise are answeredCompletion of customer service tasks, such as B. Answering phone calls, scheduling appointments (if necessary)Call customers to inform them of the status of the repair and the completion of the repairBuilding a good relationship with customers that leads to lasting relationshipsCreative problem solving and quick action in a hectic, fast-paced environmentReview of schedule to plan travel time and visit duration for mobile servicesDemonstrate attention to detail and passion for positive customer experiencesResponsible for the appearance, cleanliness, and organization of the satellite center and all equipmentYou have a passion for sustainable mobility and for change in the automotive industryQualifications:Completed vocational training as a mechatronics technicianKnowledge of high-voltage multimedia, driver assistance, air conditioning, and general electrical vehicle systemsExcellent written and verbal communication skillsExcellent organizationWorking independently and in a teamAbility to use basic computer applications such as Microsoft Office as well as learn proprietary DMS softwareForklift driver's license or opportunity to obtain driver's license within 30 days of hireMust have a valid driver's licenseAdvantageousAA/BS in Automotive Engineering or Business Administration or equivalent work experiencePrevious experience with diagnosis and repair of electric vehiclesExperience in repairing premium vehiclesPrevious OEM Master Technician certificationCompleted master's examination in the automotive sectorFluent in German and English. French language is a plus
