**Retail**
**Mobile Expert, Metro
Retail Sales, Bilingual
Spanish**
At T-Mobile, we strongly encourage everyone, including people of color, veterans, military spouses, individuals with disabilities, lesbian, gay, bisexual, transgender, queer and non-binary people, and parents to apply. We are an equal opportunity employer and welcome everyone to our team. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ******** or calling ******** . Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
**What youll do in your role.**
- Go All IN to support the team, keep the store looking its best, and make sure your knowledge is up to date on the latest and greatest products and services.
- Approach all customer interactions with a people-first demeanor, giving the customers needs and concerns priority with patience, empathy, and integrity.
- Serving and selling to our customers while building loyalty.
- Personalize your interactions, ask questions, listen, and make things right to build world-class experiences your customers love.
- Determine when next level customer advocacy is a must and owning the experience by going above and beyond, crafting those tug-on-your-heart-strings interactions, that build customer dedication and customer happiness
- Meet customers where theyre at in their purchasing journey, whether theyre just exploring, ready to purchase, or picking up where they left off online, through Customer Care, or in-store.
- Help customers experience your store by getting side-by-side, exploring products through hands-on demonstrations, and discovering what solution works best for them.
- Guide your customers through their purchasing experience through significant interactions, thoughtful questions, insightful answers, and sharing your expertise.
- Be sure your customers have what they need to stay connected.
- Meet and/or exceed defined, monthly success measurements and complete assigned training on time.
**The experience youll bring.**
The experience youll bring. - 6 months of customer service and/or sales experience, retail environment preferred
- Available to work a varied schedule including nights, weekends, and holidays
- Competitive drive and confidence to succeed in a fast-paced sales environment
- Effective at balancing customer experience and performance goals
Whats in it for you:
- Competitive base pay, plus commissions
- Benefits for part-time and full-time employees
- Medical, dental and vision benefits
- Matching 401(k)
- An annual Employee Stock Grant and a purchase plan for grabbing TMUS stock at a discount
- Generous paid time-off programs
- Phone service discounts
- Education reimbursement
- Serious growth potential for your career
* At least 18 years of age
* Legally authorized to work in the United States
* High School Diploma or GED
* Bilingual: Fluent in English and Spanish
Ongoing Education
We fully foot the tuition bill at five online universities (FT only), and provide tuition assistance to other schools for FT and PT employees.
Sweet Discounts
Naturally, we offer steep discounts on our consumer rate plans and all the fantastic accessories we carry. We also hook you up with discount programs for everyday stuff.
Help with the fam
Families rock. But child care, adoption, and surrogacy are big decisions. We offer financial and wellness support to help reduce those burdens and navigate the details.
Health Benefits
Medical, dental, and vision are just the start. We also offer health pro consultants, flexible spending accounts, and more - even for part-time employees
**Tell us who you are so we can get you to the right place.**
Applies to:
* New candidates for roles at T?Mobile and Metro by T?Mobile
* Freelancers and contractors currently working at T?Mobile or Sprint
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