Member Team Lead

Job summary
Member Team Lead position in Aurora, COAssists management with supervising associatesProvides member service and oversees assigned area
Job seniority: mid-to-senior level
Responsibilities
• Assigning duties to associates and providing feedback• Training associates on processes and procedures• Guiding associates on member service approaches and techniques• Communicating and supporting membership• Assisting members with purchasing decisions• Handling claims and returns• Completing accounting records and transactions• Developing and implementing processes and practices• Ensuring compliance with company policies and standards• Leading and participating in teams
Requirements
• 6 months retail experience and 6 months customer service experience• Must be 18 years of age or older• Preferred: experience leading a front-end team and supervising others
Key Skills Needed
• Customer service• Supervision• Training• Communication• Sales and marketing• Accounting• Collaboration• Ethics and integrity• Leadership• Teamwork
Benefits
• Competitive pay• Performance-based incentive awards• Health benefits• Financial benefits• Paid time off benefits• Short-term and long-term disability• Company discounts• Education benefits• Other benefits