Full job description Description The person in this position performs functions related to the daily operation of the reception area for the Department of Surgery.
Examples of Duties I: Patient Services 60%
A. Greets all patients and/or visitors arriving for appointments in a prompt, courteous manner.
B. Updates demographic and insurance information.
Obtains appropriate signatures, when necessary, to release information and provide payment authorization. Enters referral information into Centricity Business. Contacts patient when appropriate referral is not on file. Schedules new and return appointments for physicians, faculty and residents, per established guidelines. Maintains appointment status by entering no shows and cancelled appointments. Accesses electronic health record to obtain orders, verify consent, and task appropriately. Screens patient telephone calls for triage to nursing staff when appropriate. Notifies patients via telephone and/or mail regarding appointment rescheduling when necessary. ll. Billing and Collections: 25% A. Accepts payment from patients and records in appropriate account.
B. Knowledge of exiting batches in Centricity Business for daily deposits.
Explains routine insurance and billing procedures. Answers patient questions regarding these procedures. Responsible for visit insurance including accident/workers compensation related services. Obtain all necessary information including insurance carrier, address, telephone number, claim number and insurance adjustor. Completes appropriate form and obtains patient signature prior to scanning. Enters data into Centricity Business allowing Patient Business Services to verify benefit status. Obtains waiver when applicable
III. Miscellaneous 15% A. Prints resource schedules.
B. Prepares mailing of new patient packet including brochures, provider biographic information, and other forms requested by providers.
C. Other duties as assigned.
Qualifications 1) High school graduate or equivalent; AND 2) Any one, or any combination, that totals 1 year from the following:
a. work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
b. work experience in a health care facility such as a doctor?s, dentist?s or hospital?s office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology; or
c. graduate of an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)
Supplemental Information If you require assistance, please contact the Office of Human Resources at or call Monday through Friday, 8:00am-4:30pm.
The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.
The SIU School of Medicine Annual Security Report is available online at This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the
"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."
Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.
Pre-employment background screenings required.
