The Site Manager will manage the day-to-day operational aspects of a practice. The Site Manager will also manage requests from site or CHMG leadership, and will ensure that requests are communicated and implemented effectively in the practice.
Accountable Leader/Communication: Meets all system requirements necessary for position, including using email; attending meetings as necessary, etc. Keeps up with network or service line (e.g., Cone Health Medical Group, Physician Network, Cone Health Cancer Center) and System initiatives and communicates to staff and providers in a positive way. Manages the network of conversations in daily work so that there is constant communication.
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Employee Engagement/Talent Development: Seeks guidance regarding all human resource regulations. Uses behavioral based interviewing when recruiting staff to assure proper fit. Achieves timelines regarding mandatory employee initiatives such as orientation, evaluations, clinical competencies, CBL's, etc. Supervises all office personnel. Coordinates schedules for both providers and staff.
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Finance: Able to understand practice financials. Assists leadership in the annual budget process and ongoing actual vs. budget analysis. Uses Kronos, Lawson, Works and other financial systems to perform payroll, accounts payable, credit card, etc. functions. Leads practice in accounts receivable management, including work queues and TOS collections. Knows when and how to request help from Director, accountant or financial analyst.
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Quality and Safety Leader: Uses tools to achieve meaningful use goals. Incorporate ACO goals into daily work as directed by leadership and providers. Achieves clinical competencies for all required staff. Coordinates audits from Quality and Safety Leader: Uses tools to achieve meaningful use goals. Incorporate ACO goals into daily work as directed by leadership and providers. Achieves clinical competencies for all required staff. Coordinates audits from outside vendors/payers. Assists staff and providers with achieving quality measures by checking measures and seeking guidance when measures are below goals.
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Service Leader: Sees the patient as the center of all our work. Manages practice workflows in a manner to achieve the highest level of value and satisfaction for our patients, co-workers and providers. Uses modes of communication (huddles for example) that will enhance service delivery. Sees patient feedback as a plus and uses survey data to achieve optimal, top decile results.
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Strategic Leadership: Attends meetings, trainings, Town Halls, etc. in order to develop personally. Uses learnings to keep practice viable and current. Balances demands of work and life so that best results are achieved; includes willingness to declare breakdowns and seek possibilities to learn and improve processes.
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EDUCATION: High School Diploma or equivalent, Required
Bachelors, Healthcare Administration, Preferred
EXPERIENCE: Required:
Minimum of 2 years medical practice experience
Preferred:
Physician practice management experience
LICENSURE/CERTIFICATION/REGISTRY/LISTING: REQUIRED
PREFERRED
