We are searching for a brilliant Loyalty and Experience Manager to join our diverse team at Omni Hotels & resorts in Charlottesville, VA.
Growing your career as a Full Time Loyalty and Experience Manager is a terrific opportunity to develop exceptional skills.
If you are strong in planning, adaptability and have the right personality for the job, then apply for the position of Loyalty and Experience Manager at Omni Hotels & resorts today!
Charlottesville Hotel The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains, along with a full service restaurant and 12,000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants, pubs, entertainment venues, or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello, the University of Virginia, Ash Lawn-Highland, Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music, movies and theatrical performances.
Although we have a beautiful property and location, our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company, and as a result, our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our full-time associates, all of our associates are provided the greatest benefit of all which is "opportunity".
The Loyalty and Experience Manager creates a 4 diamond experience from guest arrival on the front drive to their departure.
Optimize Revenue by ensuring that staff are familiar with activities, pricing and availability Responsible for managing bell and valet service, concierge and door Generate ideas to come up with creative experiences that are property specific Create standards for bell staff and concierge operations to ensure optimum service levels are being met Analyze and respond to Medallia surveys. Foster relationships with guests and build loyalty for future business. Facilitate communications with other departments if necessary Ensure proper information is being shared to in-house guests and guests with reservations Generate ideas for creative experiences are property specific Conduct situational MOS to ensure staff are representing the department and the hotel in a way that increases guest knowledge of amenities Conduct Staff training as needed Provide solutions to the problems that arise between other departments and front office staff. Conduct daily walk-through inspections of front drive, lobby and public spaces. Repost problems as needed Be available to respond to any guest concerns or emergencies that may arise hotel -wide Oversee staff scheduling to ensure proper coverage to meet business demands Oversee department budget Ensure all company policies and procedures are followed, including the key policies Work closely with the Director of Front office and Director of Rooms/ Housekeeping to maintain outstanding arrival and departure experience. Work as Concierge and Loyalty Ambassador as business levels and staffing require Monitor room blocking for arriving VIP, Loyalty members and guest with special requests. Communicate with other departments to ensure all amenities are delivered. Participate in monthly Loyalty ambassador calls Implement loyalty promotion and motivate staff to participate. Train Staff on Loyalty program, make sure that everyone is familiar with membership benefits and amenities. Make sure Platinum and Black level members are contacted prior to their arrival to anticipate any needs and requests. Build relationships with loyalty members. Prepare group information sheets. Ensure all Select guests are tracked and serviced. All other tasks as assigned Must have at least 2 years of supervisory and hotel front office experience. Must be able to work in a fast paced environment and resolve issues on the spot. Must have excellent interpersonal and communication skills Must have a valid Virginia driver's license in good standing Willingness to work extended hours when needed, depending on business demands Must be attentive to details Must be pleasant and friendly #IND123
Benefits of working as a Loyalty and Experience Manager in Charlottesville, VA:
? Learning opportunities
? Company offers career progression opportunities
? Competitive salary
