Job Description:
We are looking for a motivated and independent Live Chat Assistant to join our team at XPO Logistics. This is a remote work position based in Seattle, Washington, US. As a Live Chat Assistant, you will be responsible for providing excellent customer service and support to our clients through online chat platforms.
Responsibilities:- Manage incoming chat inquiries from customers and provide timely and accurate responses- Assist customers with tracking orders, resolving issues, and answering product/service related questions- Work closely with the sales and customer service teams to ensure a seamless online experience for customers- Utilize critical thinking skills to troubleshoot and solve customer problems effectively- Maintain a professional and positive attitude in all customer interactions- Ensure customer satisfaction and retention through proactive communication and problem-solving- Collaborate with team members to continuously improve chat support processes and strategies
Requirements:- Bachelor's degree or equivalent work experience- Minimum of 3 years of experience in customer service or related field- Excellent written communication skills- Ability to work independently and manage time effectively- Strong critical thinking skills and attention to detail- People management skills to effectively handle customer inquiries and complaints- Proficiency in MS Office and customer service software- Hardworking and dedicated to providing top-notch customer support
Personality traits:- Independent: Ability to work autonomously and make decisions on behalf of the company- Hardworking: Driven to achieve goals and exceed customer expectations
Soft skills:- Critical thinking: Ability to analyze situations and make informed decisions- People management: Skillful in handling customer interactions and resolving issues effectively
Benefits:- Paid overtime for additional hours worked- Paid sick leave for health-related absences- Remote work flexibility for a better work-life balance
Working environment:At XPO Logistics, we encourage a spirit of exploration and taking calculated risks for growth. Our team values innovation and creativity in finding solutions to customer challenges.
Equal opportunity statement:XPO Logistics is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace where all team members feel valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.
Deadline to apply: ********
We look forward to welcoming a dynamic and customer-focused Live Chat Assistant to our team at XPO Logistics. Apply now to join us in delivering exceptional service to our clients.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
