New Store OpeningJob Status:Full-TimeWarby Parker is on the lookout for a highly skilled Licensed Optical Manager to join our growing in-house Optical team. (At other brands, you might see similar roles called Optical Assistant Manager.) In this role, you'll useyour professional skill set and product expertiseto create incredible experiences for customers. Whether you're helping longtime Warby Parker fans or first-time wearers, you'll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek athow they're made.) Acting as both a coach and team player, you'll lead your store's Opticians and jump in to consult customers as needed.Our ideal candidate is a lifelong learner who's able to embrace challenges, foster an encouraging work environment, andhelp Warby Parker grow.Sound like the job for you? Read on!What you'll do:Optical dutiesWork directly with customers to help meet all of their eyewear needsTake and record measurements, adjust and fit eyewear, and execute these details with flawless accuracyCheck that our finished eyewear meets our optical standards, as well as customer requirements and requestsUse your expertise to explain prescription terminology and product offerings to customersLeadership responsibilitiesReport to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participantsManage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floorUphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagementStay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfactionSupport general store systems, inventory databases, and business operationsWho you are:A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) who's beenin a management position for 2+ yearsA strong leader and mentor who exhibits model behavior, drives optical metrics, and adheres to strict optical standardsAble to operate with a high sense of professionalism and open-mindedness when making decisions on behalf of the teamPassionate about the eyewear and retail industriesA clear and effective communicator—you can break down technical terms for customers to easily understandDedicated to going above-and-beyond to make customers (and your teammates!) happyDetail-oriented, organized, and capable of prioritizing tasks and responsibilities for yourself and your team in a fast-paced, ever-changing work environmentSomeone who takes your work very seriously, but not yourself Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)Some benefits of working at Warby Parker for full-time employees:Health, vision, and dental insuranceLife and AD&D InsurancePaid time offPaid HolidaysRetirement savings plan with a company matchParental leave (non-birthing parents included)Short-term disabilityEmployee Assistance Program (EAP)Bereavement LeaveOptical Education ReimbursementSnack PantryAnd more (just ask!)
