Lead Usher- On Call

The Lead Usher will be responsible for assisting the Box Office Supervisor in daily operation of assigned events, including supervision of box office staff. Position Responsibilities Sells tickets for upcoming entertainment events Offers suggestions, and provides descriptive information pertaining to entertainment events Discusses time preferences, seating arrangements and rates with customers to make proper sale of entertainment tickets Responsible for the issuance of reserved tickets to guest Work in partnership with reservations, entertainment and casino marketing to ensure superior guest service Assists with preparation of Department work schedules Ensures proper service to all guests through effective leadership of usher and box office staff Effectively handles any situation concerning guest and employees, resolution of disputes, seating requirements and other matters pertaining to the satisfaction of the customer Performs all other related and compatible duties as assigned Essential Functions Exposure to casino related environmental factors including but not limited to secondhand smoke, excessive noise and hectic environments. Ability to work under pressure in a fast-paced environment with multiple priorities. Must be able to stand for an entire shift and be able to move throughout the hotel area Must be able to work holidays, weekends and flexible shift hours Must have ability to sit and work from a computer for extended periods Must have manual dexterity to allow for inputting of data into computer software and be capable of viewing computer monitors for extended periods of time Requirements Box Office experience or equivalent hotel /casino experienced preferred High school diploma or GED Strong organizational and time-management skills Must be customer service oriented Ability to effectively communicate in English (Read, Write, Speak & Understand) Benefits Training & Development Free Meal while on shift