Chervon is one of the world's largest power tool and lawn and garden equipment manufacturers with a rich history of innovation. Chervon's commitment to build a better world by building better tools is evident in the products we manufacture and our green approach to manufacturing. We focus on hand-held portable power tools, stationary bench tools, laser and electronic equipment and outdoor power equipment. With world-class R&D, manufacturing, design, marketing, sales, and service teams throughout the world, we do it all. Job Summary:
The Junior Applications Support Specialist team members occupies a dynamic role focused on providing end-user support and system maintenance across key business applications, including Order Management Systems (OMS) and Oracle databases. This position requires a blend of technical acumen, customer service excellence, and a deep understanding of these platforms to troubleshoot issues, guide users, and maintain system efficiency. Key Responsibilities: Serve as the first point of contact for users experiencing technical difficulties with OMS and Oracle, ensuring timely and effective resolution. Diagnose and resolve technical issues related to OMS operations and Oracle. Liaise with internal teams and external consultants to address complex issues requiring escalated support for Oracle and OMS. Perform routine system checks and maintenance on OMS and Oracle to ensure optimal performance and prevent potential issues. Understanding of data modeling, ETL processes, and familiarity with data warehousing solutions and big data technologies (e.g., Hadoop, Spark). Educate and train users on leveraging OMS and Oracle capabilities to enhance their productivity and system utilization. Develop, maintain, and update comprehensive documentation, including troubleshooting guides, FAQs, and best practices for OMS and Oracle. Build Data Ops pipeline. Required Skills and Qualifications: Demonstrated experience in IT support, specifically with Oracle databases, AWS, and Order Management Systems. In-depth knowledge of troubleshooting, configuring, and managing Oracle; understanding Salesforce CRM's functionalities, Data Ops, and operating OMS. Familiarity with OMS workflows, configuration, and system integration. Proficiency in developing SOP (Standard Operation Procedure) and standards. Expertise in Power BI, Java, and SQL. Exceptional communication skills, capable of explaining complex technical issues to a non-technical audience. Bachelor's degree in information technology, Computer Science, or a related field. Certifications in Oracle, Salesforce, or relevant areas are a plus. Working Conditions: This role may require shift work, including evenings, weekends, and on-call support to ensure continuous system availability and support coverage. The position offers flexibility with remote and in-office work arrangements, depending on organizational policies and specific project needs. This position may require travel to China or warehouses in the U.S Competencies Leadership Teamwork Strategic thinking Business acumen. Personal effectiveness/credibility Communication proficiency Presentation skills Project management Supervisory Responsibility
This position does not have supervisory responsibilities. Work Environment
Chervon North America operates in a casual and fun environment. We offer a very competitive benefits package including health, dental, vision, short/long-term disability, life insurance, 401(k) and a competitive time off program. We think Chervon is a great place to work! Be part of our new future! Better Tools. Better World.
