The Business Support Operations Manager will lead the Business Support/Control program for the J.P. Morgan Wealth Management Segmented Services Team which includes the Client Welcome Group and the Affluent Team.
As an Operationthe Business Support Operations Manager for the Segmented Services Team the primary focus is on fostering strong connections with businesses we support while implementing quality control measures to align with Regulatory requirements. You will be involved in understanding the business expectations, conducting quality assessments, and addressing concerns promptly. You will collaborate with internal teams to implement improvements, oversees adherence to quality standards, and plays a pivotal role in issue resolution. Effective communication, and an in-depth knowledge of lead generation, investment trading processes and investment account servicing are essential for success in this position. The Business Process Manager will help lead the Business Control program for the J.P. Morgan Wealth Management Service & Administration Support team, which includes Production Incident Communications, Relationship Management, Reporting & Business Management and RDW Escalations. You will partner with the Control Manager on all things within CORE, Issue Management and Regulatory Notices/ Legal Obligations.
Job responsibilities
Manage and/or drive change within team through effective communication and adaptability. Work directly with Control Manager to ensure CORE is up to date with current Processes, Risk & Controls Lead control evaluations with Centralized Control Evaluation Team Manage Control Testing ProgramCollaborate with teams to implement process improvements and enhance overall quality. Establish thresholds and triggers for Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) Audit Liaison Lead Exam Ready program for team to ensure audit readiness and self-identify issuesissues. Create a culture of risk and control that acts with appropriate understanding and urgency; with ultimate responsibility to safeguard our customers and our businessbusiness. Provide responses to Legal Obligations/ Regulatory Notices Conduct end to end Process reviewsreviews. Required qualifications, capabilities, and skills
5 years of experience in the securities and investment industry Demonstrated ability to network, partner and influence leaders in various parts of the organization in order to move the business forward Ability to balance producing strong results with proper risk management Strong compliance record in previous position(s) Ability to manage multiple priorities in a fast paced environment; extremely organized and adaptive to change Strong communication skills, attention to detail and excellent follow-through; highly professional and experienced in creating and presenting information to large audiences at various levels of the organization Demonstrated knowledge of Windows, Microsoft Office software (Word, Excel, PowerPoint, Access, etc.) and various file manipulation skills Strong commitment to upholding a sound risk and controls environment Preferred qualifications, capabilities, and skill
Control or Business Control Background preferred Bachelor's Degree preferred or equivalent work experience required
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
