Make a difference with a career in insurance
At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we're looking for extraordinary people to join our talented team. Our service-oriented, ethical, knowledgeable, caring associates are the heart of our vision to be the best company serving independent agents. We help protect families and businesses as they work to prevent or recover from a loss. Share your talents to help us reach for continued success as we bring value to the communities we serve and demonstrate that Actions Speak Louder in Person®.
If you're ready to build productive relationships, collaborate within a diverse team, embrace challenges and develop your skills, then Cincinnati may be the place for you. We offer career opportunities where you can contribute and grow.
Build your future with us
Our IT Business Intelligence and Data Management Department is seeking a Service Manager responsible for the successful strategy, leadership and enablement of data transformation and reporting solutions and support staff as well as the prioritization of efforts, maintenance, systems, applications, and services. IT Service Managers work closely with senior decision makers within the organization to recommend, implement, and support cost effective technology solutions that enable business objectives.
Starting Pay:
The pay range for this position is $125,000 - $177,501 annually. The pay determination is based on the applicant's education, experience, location, knowledge, skills, and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance.
Be ready to
set the mission and vision for IT Business Intelligence and Data Management customer-based teams to foster a customer focused culture and mindset driven by continual service improvement
work with tenured SMEs to create operational roadmaps that incorporate directorship goals and include resource allocation needs
be a trusted advisor and partner, building and maintaining relationships with both technical and business leaders to develop a deep understanding of business needs and priorities and ensure efficient delivery of IT services
manage and adhere to annual staffing and budget models; provide recommendations for service area needs during annual planning
partner with Resource Management Office to define clear performance standards and expectations for associates
act as a change leader for assigned service area(s), focused on excellent customer experiences
be creative and innovative with regards to your knowledge and awareness of industry trends and digital advances as they relate to new opportunities and business needs
participate in hiring activities and provide employment recommendations for technical staff
participates in the development, modification, and execution of policies
manage third-party partner relationships who provide critical support and services; provide recommendations on appropriate staffing levels comprised of internal and external resources to support the effective delivery of services and overall business strategy
instill purpose in team members through effective collaboration, engagement, communication of strategic vision and the alignment of associate contributions
application & Compliance with GITC, Vendor Management and ISO Policies
Be equipped to
utilize enterprise leadership skills with a strong focus on IT strategy and execution
communicate effectively to a variety of stakeholders, up to and including Senior Department Leadership across IT and business teams and gain alignment, and/or influence desired outcomes
evaluate data and make recommendations to support strategic and tactical decisions
balance focus across enterprise vision and day-to-day delivery
knowledge of project management methods, agile mindset, IT applications, processes, requirements, governance, etc.
support and/or drive execution of transformational strategies and technical capabilities, including but not limited to cloud services transitions, business agility enablement, and Dev/Sec/Ops principles such as microservices, containerization, and CI/CD pipelines
partner with architecture resources to lead and evangelize modern / new technologies to drive awareness and adoption at all levels of the organization
proven ability to earn respect, trust, and influence from people you work with and to mentor top technical talent and current and future leaders
able to quickly adapt to changing organizational priorities
ability to drive change, foster innovation, and experimentation, and deliver outcomes aligned to business value
excellent diverse team leadership and collaboration skills/abilities
outstanding verbal and written communications
proven analytical and problem-solving abilities
commitment to personal and professional growth and continued development of technical, interpersonal, and business skills and acumen
awareness and recognition of the effect your actions, moods and emotions have not only on yourself but on others as well
Be equipped with
5+ years IT management/leadership experience in complex service delivery environments; database management, application support, and reporting knowledge preferred
Bachelor's degree in Computer Science, Business, or related field; insurance and/or technical accreditations preferred
experience managing and adhering to operational & strategic plans, complex budgets, and value creation
experience negotiating with third parties and developing statements of work and contracts for services
prior experience with service management, IT operations & enterprise technology platforms
experience with Remedy or other ITSM platforms
familiarity with ITIL principles, including incident, change and problem management
experience with compliance requirements such as HIPAA, SOX, and FDA GxP
strong interpersonal, presentation and communication skills
work collaboratively across IT departments and the business
demonstrated experience in building high-functioning and efficient team(s)
