JOB SUMMARY:
Respond to customer telephone or written inquiries regarding status of orders, product selection, placement of orders for standard products / services, complaints including returns, shortages and adjustments, and request for literature. Analyze individual solutions and take appropriate action to ensure that customer needs are met.
The Inside Sales Representative is an exempt salaried position and reports to the Inside Sales Manager. ESSENTIAL FUNCTIONS: Follow all departmental procedures and procedures Provide professional, courteous responses to all customers Processes orders / quotes / other request through phone, email, or fax Provides technical support to customers Research and resolve customer inquiries Work with other departments to expedite customer inquiries concerning delivery time, product quality, etc. Work closely with Regional Sales Managers to provide excellent customer support Provide corrective action for customer complaints Authorize change notices relating to quantity, description, pricing, etc. on pending orders Notify all departments of changes Issues returned goods authorization (RGAs) Expedites new or pending orders per the request of Regional Sales Managers or customer Prepares quotations for potential orders per the request of Regional Sales Managers or customer Follow ISO guidelines for establishing and following departmental procedures ADDITIONAL RESPONSIBILITIES: Performs other duties as assigned Assist in annual physical inventory The preceding examples are representative of assignments performed by this position and are not intended to be all-inclusive PHYSICAL REQUIREMENTS Ability to communicate with others JOB QUALIFICATIONS Associate degree or equivalent. College degree preferred. Experience in a manufacturing facility preferred Ability to identify problems and effect solutions independently and in conjunction with others Be self motivated and extremely detail oriented Possess excellent communication skills Proficient in Microsoft Office applications Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
