Inside Sales Representative

Job summary
Selling company products and services to customersProcessing orders, providing technical information and suggesting additional productsMaintaining responsibility of orders from quotation to collection
Job seniority: entry level
Responsibilities
• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment• Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software• Respond to customer inquiries• Process customers' orders and send order acknowledgements• Review customer purchase orders for special conditions/documentation• Check availability and verify ship dates• Increase order size by suggesting related items, explaining features, and checking customer's buying history• Process and expedite orders, customer returns and returns to vendors in an accurate and timely manner• Locate product and create purchase orders• Follow-up with vendors to ensure timely delivery• Negotiate pricing and delivery with vendors when necessary• Work closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels• Communicate effectively and participate positively as a member of the Branch/Division inside sales team• Maximize gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise• Review open customer order reports and take action on open items; specifically, those items that may be at risk in meeting the customer's promised delivery date• Other duties as assigned by Management
Requirements
• Bachelor's Degree preferred• 1-3+ years' experience in Customer Service related Industry preferred• Experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor a plus