The role of the Inside Sales Associate is to engage with identified customers interested in Lucid Motors vehicles from Lucid's studio locations. Our Inside Sales Associates inspire and educate customers on the benefits of electric drivetrains, demonstrate the advantages of our vehicles, and personalize the experience to each customer. We prioritize a world-class customer experience, and our associates play a key role in building the Lucid Motors brand through their delivery of that unparalleled experience for customers.Our ideal candidate has an unwavering commitment to educating and inspiring customers through demonstrable interpersonal and communication skills. You are an active listener and attentive storyteller capable of balancing the technical (intellectual) with the creative (emotional) that helps customers on their buying journey with Lucid.The Inside Sales Associate role combines sales, marketing and businesses development requiring a high-degree of customer-focused energy.The Role:This role is on-site full time at Lucid headquarters in Newark, CA. (there are no remote or hybrid options available) Manage a sales-cycle of qualified leads from studio location to serve as a single point of sales contactWill be partnered with a studio location assignment and manage qualified leads through the sales processUse a consultative sales approach to influence customer purchase by understanding Lucid products and processes while also developing strong business acumenMaintain active engagement with prospects through multiple communication channels (phone, email, chat)Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutionsCustomer Relationships: Nurture customer relationships to foster brand loyalty.CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagementGoal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why LucidIdentify inefficiencies and pain points in existing workflows for prospects/customers and clearly communicate how we can solve these issuesMeticulously record customer feedback to improve both products and processesDeliver an exceptional and memorable sales experience that you would personally want to haveCompensation for this role has a guaranteed salary and variable bonusAssist with daily operations as neededQualifications:2+ years of professional experience in sales, including successful experience taking qualified leads into salesPrior experience selling through multiple channels: phone, email, chat, or in-personProficiency with Salesforce or another CRMCuriosity and passion about electric vehicles and the premium vehicle market and competitive landscapePrior experience in automotive, hospitality, customer service, or consultant preferredPassion for a fast-paced, high-growth environmentStrong storytelling, listening, and customer relationship skills (empathy, communication, integrity, and high-quality question-asking)Self-starter and quick thinker who thrives in ambiguous and rapidly changing situationsExceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitaskingExceed KPI metricsAvailability to work flexible hours including weekends, evenings, and holidaysMust maintain a valid driver's license and be able to obtain a DMV Salesperson License.
