Position Summary
The IT Infrastructure Admin is responsible for maintaining the Information Technology (IT) Data Center Infrastructure within all Orlando Health facilities. This role performs a variety of tasks including monitoring, backup remediation, maintenance, troubleshooting, upgrades and protection of the organization's server infrastructure.
Responsibilities
Essential Functions
• Configures, maintains, patches, troubleshoots, and repairs servers as necessary to ensure data accessibility, functionality and resiliency.
• Supports systems, servers, and their related databases and applications on day-to-day issues, as well as performs upgrades and scheduled maintenance.
• Writes and maintains technical documentation including: standards, configurations and procedures.
• Works closely with all IT teams as needed to coordinate effective problem resolution and service restoration.
• Consistently responds to monitoring alerts and takes appropriate action.
• Works with vendors to efficiently resolve incidents and sees the case end-to-end.
• Maintains Service Desk tickets updated to align with IT goals.
• Provides complex analysis and evaluation of systems, processes and workflows to ensure corporate system needs are met in a cost effective and timely manner.
• Inventories and corrects records of all Data Center assets in (Cherwell, CMDB, DCtrack, etc).
• Shift varies to support the needs of the business to have an operational 24x7x365 data center.
• Efficient in providing Data Center support, client-server hardware support, printing services, Windows desktop and Server Administration, virtualization administration, and basic Voice and Networking.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
• Performs performance tuning and capacity planning activities to enhance the performance of server, database and system utility resources following department standards.
• Analyzes and assists in defining disaster recovery responsibilities and procedures.
• Supports new infrastructure initiatives as requested.
• Keeps informed on latest developments and standards in the server management field and leading industry technology solutions.
• Maintains current knowledge of HIPAA, privacy and confidentiality standards.
• Mentors Service Desk, Field Support and other IT team members as needed.
• Assist in Storage Area Network maintenance or upgrades.
• Independently serve periods of on-call coverage at scheduled intervals.
• May be required to support unplanned events during after-hours and weekends
• Complete yearly rounding and training requirements to align with IT goals.
Qualifications
Education/Training
Bachelor's degree required. Associate's degree and two (2) years of directly related work experience may substitute for the Bachelor's degree (in addition to the requirements listed in the Experience section).
Experience
Three (3) years of hands-on experience with Microsoft server technologies or desktop in a domain environment, along with broad experience and understanding of networking services, enterprise backup technology, server virtualization, and malicious protection
software required.
