In-Store Member Solution Specialist - West Cleveland - Full Time M-F

In-Store Member Solution Specialist - West Cleveland - Full Time M-F
Company:

Tennessee Valley Federal Credit Uni



Job Function:

Sales

Details of the offer

Job Details

Level
Entry

Job Location
West Cleveland Food City Branch - Cleveland, TN

Remote Type
N/A

Position Type
Full Time

Education Level
High School

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
M-F 9:45 - 7:15

Job Category
Banking

Description

JOB SUMMARY:
The primary purpose of the Member Solution Specialist (MSS) is to provide exceptional service to our members by offering personalized financial solutions and assistance. This role is responsible for going beyond processing transactions by building and maintaining strong relationships with members while promoting TVFCU's products and services. The MSS will maintain a positive, enthusiastic and investigative mindset while providing excellent communication, problem solving skills, a solid understanding of TVFCU products and services and a passion for helping others achieve their financial goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Promptly welcome members in the branch while promoting an atmosphere of exceptional member service through positive member interactions.
Initiate casual conversations with customers shopping in the store while demonstrating strong public relations skills.
Initiate and maintain engaging member conversations to understand their financial goals and/or concerns. Address their inquiries by offering personalized solutions and accurate information.
Proactively identify opportunities to deepen member relationships and recommend appropriate TVFCU products and services.
Process various member transactions and inquiries, including, but not limited to, business deposits, loan closings, issuing debit cards, answer online and mobile banking questions as well as troubleshooting basic online and mobile issues.
Promote the benefits of digital banking by educating members on online and mobile banking.
Maintain composure with a positive attitude while resolving member issues and discrepancies in a timely and professional manner. Collaborate with manager and/or relevant departments when necessary.
Meet or exceed established production goals by uncovering needs and offering TVFCU products and services.
Maintain in-depth knowledge to have the ability to answer routine to complex questions regarding products, services, policies and procedures.
Maintain confidentiality of all member information.
Maintain knowledge and comply with all policies and procedures. Complete all required training.
Proactively demonstrate TVFCU core values of integrity, honesty, flexibility, teamwork, leadership, accountability and strong relationships in every interaction with members.
Perform other duties as assigned.

Qualifications

EDUCATIONAL AND WORK EXPERIENCE REQUIREMENTS:
High school diploma or equivalent; additional certifications in finance or related fields are a plus.
Proven experience in member service or sales role, preferable within the banking or credit union industry.
Excellent interpersonal and communication skills, with the ability to explain financial concepts in a clear and understandable manner.
Exceptional problem-solving skills and the ability to handle member concerns and complaints with professionalism and empathy.
Ability to effectively interact with members and potential members in a professional manner with a demonstrated ability to achieve individual goals.
Strong attention to detail and accuracy in handling financial transactions and maintaining member records.
Ability to work effectively both independently and as a part of a team in a fast-paced, dynamic environment.
Proficiency in using email and Microsoft Office tools.
Flexibility to work weekends and/or extended hours as needed.
Demonstrated commitment to providing outstanding member service and building long-term relationships with members.

If you are considered for an offer of employment at TVFCU, you must successfully complete a pre-employment screen that includes:
Verification of education, employment and other pertinent data included on your employment application, and eligibility to work in United States.
Criminal background check and drug screening.
Pre-employment credit check required.

Pre-employment screening helps TVFCU provide a safe environment for our members and employees, minimize risk, and ensure federal compliance.
#J-18808-Ljbffr


Source: Grabsjobs_Co

Job Function:

Requirements

In-Store Member Solution Specialist - West Cleveland - Full Time M-F
Company:

Tennessee Valley Federal Credit Uni



Job Function:

Sales

National Sales Force Sales Development Program

National Sales Force - Sales Development Program Great people make Schneider Electric a great company. Our Sales Development Program plays an impactful rol...


From Schneider Electric - Tennessee

Published 14 days ago

Senior Account Leader

Schneider Electric has an opportunity for a North America Supply Chain role leading the end-to-end engagement of our Internet Giant customer, Compass. This r...


From Schneider Electric - Tennessee

Published 14 days ago

Lead Account Manager Channel

Job Overview Job Description: Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is ...


From At&T - Tennessee

Published 14 days ago

New Account Installer

Requisition Number: 171811  Job Description Cintas is seeking a New Account Installer (4-Day Workweek) to successfully ensure that new customers are highly ...


From Cintas Uniform Services - Tennessee

Published 14 days ago

Built at: 2024-05-10T15:17:12.982Z