SALARY: Starting at $16 Training pay of $15 per hour SCHEDULE: Full Time opportunities (M-F and occasional Saturday) 7:45AM -4:30PM or 8:30am-5PmWhat Capital Vacations can offer YOU: Great hourly pay and opportunity for professional GROWTHPAID TRAININGYear-round work at a company with a NATIONAL presence!Medical, Dental, and Vision Insurance options401(K) contribution after 90 daysPaid Life insurance, short-term and long-term disability, and MOREFlexible Spending AccountPaid Time Off & HolidaysDiscounted vacation stays Principal Duties and Responsibilities Assisting owners with questions about their Club & Legacy ownershipMust be able to work a variable shift and flexible hours and daysRole may be facilitated via engagement through phone, email, outbound and chat channels as business needs requireCompleting or assisting owners with making reservations- troubleshooting and converting calls to reservationsInsures accounts are not delinquent in Maintenance Fees or Loan payments prior to booking new or revised reservationsStrong selling skills, able to book events, tours and sell an array of products and servicesProcesses maintenance fee and loan paymentsContributes to the revenue of the business through various ancillary revenue sales (ie Renting points, selling Capital Protection Plans and more)Facilitate and accept incoming/outgoing, Cat, Email and Text phone calls and return phone callsMaintain and meet/exceed defined agent level performance goals and contribute to the achievement of department goalsExpected to be a role model for Capital Vacations Core Values, always act professional, and be a strong Team PlayerAgents must type at least 30 words per minuteDaily adherence is expected at 85% minimumAgents must be able to multitask throughout their shift seamlesslyFlexible in work schedule with Saturday shift as rotatedMust maintain an 85% Quality Assurance score per monthMust convert 15% of calls to reservations at a minimumConfident and comfortable working in a Pay for a Performance roleAll Universal Specialists must service all Club and Legacy Products & Services and pass a comprehensive AssessmentGeneral Statement - Performs the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, as well as ensuring confidentiality, reliability, quality, and productivity.
Job Requirements Education, Essential Training / Certifications, and Experience:
High School diploma, some college preferredHigh level proficiency with Microsoft Office applications, High proficiency in MS Excel requiredHotel/timeshare experience a plusA strategic mindset to problem solving and craft win/win solutions.Knowledge Timeshare Ware is a plusPrevious experience using Salesforce.com is a plusSkills, Knowledge, and Abilities: Ability to work both in a team and independentlyExcellent organization and ability to multi-task required to handle multiple prioritiesVery detailed oriented and accuracy is a mustTechnically savvy ~ able to quickly pick up and maneuver through several different systemsAbility to work in a fast pace office environmentExcellent communication skillsBilingual a plusComfortable in Selling all products and ServicesAbility to work with a high level of professionalism at all times #CVAMCR
