Operations/Assistant General Manager Qualifications
· Needs to be Self-motivated, have a natural leadership ability, strong verbal and nonverbal communication skills, organizational skills, ability to delegate and a good work ethic
· Computer skills in word processing, spreadsheet, database management, content management systems and desktop publishing applications are essential as well as proficiency with the POS system
· Needs excellent oral and written communication skills as well as creative writing and negotiation skills
· Experience in generating presentations and proposals
· Needs initiative, detail-orientation, project management, multi-tasking, organizational and prioritization skills
· Tact, discretion, and good judgment are required to maintain positive relationships with co-workers, clients, and vendors
· This position is a Full Time Position and requires open availability, including working AM, PM, weekends and holidays.
Responsibilities
· Operations/Assistant General Managers are responsible for all daily operations of the business in partnership with the General Manager
· Managers communicate the objectives and vision of the company to the staff and is an example of leadership
· Supervision includes Customer Service, Instructor staff, building facility, network infrastructure, staff communications and development as well as ensuring Marketing and Sales campaigns are communicated to the team
· iFLY is seeking a manager that has a pulse on sales data, costs, performance indicators, safety, employee morale and world-class customer service and partners closely with the General Manager to oversee and report on these activities
· Overseeing all daily operations in the absence of the General Manager
· Supervises customer service staff, instructors, shift supervisors and other parts of the team
· Manages daily flight and staff schedules
· Monitors flight manifest to ensure maximum occupancy
· Assists with interviewing and training of team members
· Partners with General Manager to prepare team member reviews, recognition and disciplinary actions
· Responsible for inventory control and ordering of merchandise and supplies
· Ensures safety of operations and ensures team members are following all safety procedures
· Manages and maintains daily reporting
· Prepares commission report for payroll and timekeeping
· Verifies POS close outs and cash drops have been accurately completed by team members
· Helps manage budgets and profitability of tunnel
· Ensures the facility is clean inside and outside
· Ensures the wind tunnel daily, monthly and annual maintenance is conducted and address any anomalies
· Involved in identifying proactive incentive programs, reward schemes and team building events
· Assists in short- and long-term sales and marketing strategies and helps evaluate effectiveness
· Recommends and manages product or service enhancements to improve customer satisfaction and sales potential
· Researches, evaluates and recommends enhancements to constantly improve the customer experience
· As needed, participation in marketing related photography, video, and social content capture for promotional usage
· Works with Point of Sale systems
· Additional duties as required
Benefits
· Medical, dental, vision and 401k retirement investment with company match
· Paid time off (PTO)
· Referral bonus program
· Employee discount on retail merchandise (50% on iFLY Swag)
· Staff Flight Time for employee and immediate family member (generous amount)
