The Human Resources Consultant will provide Questco client companies and with consultative support on Strategic HR Solutions. This role will provide support and align to the client needs, business objectives and partnership with client decision makers. This position requires decision-making primarily technical with established policies, procedures and standards providing the basis for compliance decisions. Problems range from simple to complex. Research, consultation with others, and developing solutions is an expected and routine part of the work. One must be detail oriented, administratively strong, and organized as well as possess the ability to multi-task high volumes of clients. The HR Consultant must be comfortable interacting with multiple levels of management, including executives, think proactively about client needs and have strong analytical skills.
Partner with Client Service Account Team and client directly on Strategic HR Solutions. Support Client Service Department with Client Needs Assessment and development of Client HR Assessment Plans Interpret implications and provides consultative support of Federal, State and Local laws and regulations related to the Human Resources function including, but not limited to, FLSA, ADA, HIPAA, other data privacy rules and regulations, Civil Rights Act of 1964, and FMLA vis a vis client issues and decisions and know when to obtain legal or other advice. Consult with clients and offers timely HR solutions that potentially impact business outcomes. Coach/consult with client organization leadership and worksite employees on issues including performance, terminations, sexual harassment, discrimination, and other HR services. Proactively manage client service plans including HR deliverables; i.e. handbooks, job descriptions, salary surveys, etc. Provide resolution to Clients' employee relations related activities as required. Interpret HR policies and procedures; provides recommendations and remedies for Client base Support and present Questco HR products and offerings along with promoting new campaigns. Maintain current Knowledge of HR Trends and development Support Client workplace investigations and Employee Relations Consultation Conduct onsite training programs for clients on various topics such as: performance management, harassment, conflict resolution, customer service, etc Assist with HR training and development internally and developing new hire orientation and processes FMLA subject matter exper Advises clients and employees of regulations and processes paperwork, administers lifecycle of the leave. Develop a variety of HR deliverables for clients; i.e. handbooks, job descriptions, salary surveys, training programs, etc. Recommend, identify, develop and present training courses based on client needs. Continuously develops knowledge and skill set in Human Resources. Maintains PHR, PHRCA certification by participating in HRCI credit webinars, job activities. Complete with excellence all other duties as assigned Questco Expectations Maintain a professional and respectful approach with clients and teammates Accuracy of work and punctual per any assigned schedule Timely completion of all administrative duties for timesheets and expense reports, as applicable Partners with all internal departments to help improve client retention Fosters an inclusive environment and collaborative approach with teammates Always act with integrity, abide by our Code of Ethics, Core Values and employee handbook Required Qualifications Minimum 5 years' experience in strong HR Generalist or Consultative Knowledge 5 years' experience in Customer service / Client facing Bachelor's degree or higher preferred or equivalent experience/certification PHR or SHRM-CP required ; SPHR or SHRM-SCP preferred PEO or consultative multi-state experience required Required Skills Proficient with MS Office Strong interpersonal communication skills, ability to handle sensitive client situations gracefully Professional verbal and written communication skills Must be able to maintain the highest level of confidentiality with the ability to handle sensitive material concerning the organization and its clients Physical Requirements , Language Skills: Must be able to work flexible schedules when needed to support business needs Frequent viewing of computer terminal with wrist/finger movement to operate a computer keyboard and mouse Requires sitting or standing for long periods of time Must be able to lift and carry up to 25lbs. periodically Bend, reach, pull, stoop, and push are all elements of physical activity for this position Fluency in English – speak, read and write
